CUSTOMER SERVICE REPRESENTATIVE I (SR-10)
Apply Here Job Description :
Salary
$3,194.00 Monthly
Location
Oahu, HI
Job Type
Full-Time Permanent
Job Number
235234
Department
Department of Customer Services
Opening Date
04/03/2024
Closing Date
4/5/2024 11:59 PM Hawaii
Max Number of Applicants
50
DESCRIPTION
BENEFITS
QUESTIONS
Position Information
THIS JOB POSTING WILL CLOSE ON 4/05/2024 OR ONCE 50 APPLICATIONS ARE RECEIVED. PLEASE APPLY IMMEDIATELY AS THIS RECRUITMENT MAY CLOSE BEFORE 4/05/2024 IF 50 APPLICATIONS ARE RECEIVED BEFORE THIS DATE .Customer Service Representative I (SR-10)
$3,194/month
Performs customer service work to provide assistance and information on procedural, legal and/or financial requirements relating to City services which requires interpretation of a wide range and variety of rules, regulations, policies, procedures, etc. processes permits, applications, licenses and other forms and documents receives complaints regarding various City and County activities and services and performs other related duties as required.
Current Vacancy Information:
There are three (3) vacancies with the Department of Customer Services, Satellite City Hall Division. This position is responsible for providing government services to the public in a pleasant, helpful and courteous manner. Position performs duties that include but is not limited to processing designated motor vehicle transactions, designated driver licensing functions, loading zone permits, bus stop permits, disabled parking permits, picnic permits, operating a cash register and other office equipment, processing and distributing other City documents and permits.
If you qualify for the position, your name will be placed on an eligible list for further consideration. This list may be used to fill current and future vacancies in this and/or other departments.
Additional Job Information
HIRING PROCESS :
- Applications must be submitted online in order to be accepted. This job posting will close on April 5, 2024, 11:59 p.m., Hawaii Standard Time (HST) or once 50 applications are received . Please apply immediately as this recruitment may close before April 5, 2024 if 50 applications are received before this date.
- Interviews for the current vacancies will be held on April 24, 2024 . A conditional job offer will be made after all interviews have concluded.
- Additional interviews for future vacancies may be scheduled by the individual hiring departments as vacancies occur.
Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:
- use a valid e-mail account
- verify your e-mail address is entered correctly on your GovernmentJobs account
- are subscribed to email notices
- check your spam folders and
- add infoneogov@honolulu.gov and info@governmentjobs.com to your contact list.
Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.
Minimum Qualification Requirements
At time of application, you must be a citizen, national, or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
EDUCATION REQUIREMENT
:
Equivalent to graduation from high school. Responsible work experience which demonstrated the ability to perform the essential functions of the job may be substituted for education.
EXPERIENCE REQUIREMENT
:
One year of clerical experience, which shall have included some customer service or public contact experience.
LICENSE REQUIREMENT
:
Possession of an appropriate valid driver’s license, as required.
Examination Process
EDUCATION AND EXPERIENCE EVALUATION: In addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality and quantity of your education, experience and/or other related job requirements and competencies applicable to the position. Failure to provide sufficient information may result in your application being rejected or your receiving a lower score.
EXAMINATION WEIGHT:
Education and Experience Evaluation…………………………100%
650 South King Street, 10th Floor
Honolulu, Hawaii, 96813
Website http://www.honolulu.gov/hr/
Position Information
THIS JOB POSTING WILL CLOSE ON 4/05/2024 OR ONCE 50 APPLICATIONS ARE RECEIVED. PLEASE APPLY IMMEDIATELY AS THIS RECRUITMENT MAY CLOSE BEFORE 4/05/2024 IF 50 APPLICATIONS ARE RECEIVED BEFORE THIS DATE .Customer Service Representative I (SR-10)
$3,194/month
Performs customer service work to provide assistance and information on procedural, legal and/or financial requirements relating to City services which requires interpretation of a wide range and variety of rules, regulations, policies, procedures, etc. processes permits, applications, licenses and other forms and documents receives complaints regarding various City and County activities and services and performs other related duties as required.
Current Vacancy Information:
There are three (3) vacancies with the Department of Customer Services, Satellite City Hall Division. This position is responsible for providing government services to the public in a pleasant, helpful and courteous manner. Position performs duties that include but is not limited to processing designated motor vehicle transactions, designated driver licensing functions, loading zone permits, bus stop permits, disabled parking permits, picnic permits, operating a cash register and other office equipment, processing and distributing other City documents and permits.
If you qualify for the position, your name will be placed on an eligible list for further consideration. This list may be used to fill current and future vacancies in this and/or other departments.
Additional Job Information
HIRING PROCESS :
- Applications must be submitted online in order to be accepted. This job posting will close on April 5, 2024, 11:59 p.m., Hawaii Standard Time (HST) or once 50 applications are received . Please apply immediately as this recruitment may close before April 5, 2024 if 50 applications are received before this date.
- Interviews for the current vacancies will be held on April 24, 2024 . A conditional job offer will be made after all interviews have concluded.
- Additional interviews for future vacancies may be scheduled by the individual hiring departments as vacancies occur.
Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:
- use a valid e-mail account
- verify your e-mail address is entered correctly on your GovernmentJobs account
- are subscribed to email notices
- check your spam folders and
- add infoneogov@honolulu.gov and info@governmentjobs.com to your contact list.
Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.
Minimum Qualification Requirements
At time of application, you must be a citizen, national, or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
EDUCATION REQUIREMENT
:
Equivalent to graduation from high school. Responsible work experience which demonstrated the ability to perform the essential functions of the job may be substituted for education.
EXPERIENCE REQUIREMENT
:
One year of clerical experience, which shall have included some customer service or public contact experience.
LICENSE REQUIREMENT
:
Possession of an appropriate valid driver’s license, as required.
Examination Process
EDUCATION AND EXPERIENCE EVALUATION: In addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality and quantity of your education, experience and/or other related job requirements and competencies applicable to the position. Failure to provide sufficient information may result in your application being rejected or your receiving a lower score.
EXAMINATION WEIGHT:
Education and Experience Evaluation…………………………100%
What are the benefits of being a City Employee? – Vacation: Employees may earn up to 21 days per year. – Sick Leave: Employees may earn up to 21 days per year. – Holidays: 13 days a year 14 days during election years. – Training and Development: Computer, career, and personal enhancement courses are offered curriculum designed for employee, supervisory, and management development. – Medical, Dental, Prescription Drug, and Vision Care: Various health insurance plans are available. Premiums are subsidized by the City and deductible from pre-tax income for participants of the Premium Conversion Plan (PCP). – Group Life Insurance: No cost for eligible employees. – Deferred Compensation Plan: Invest in your future…choose to defer part of your pre-tax income for retirement. – Retirement Plan: The Employees Retirement System (ERS) of the State of Hawaii administers retirement benefits for State and County employees. Employee contribution required. – Commuter Choice Pre-Tax Benefits: Employees may designate certain transportation expenses (TheBus, LOTMA, Vanpool Hawaii, etc.) as a pre-tax item – Parking: Some job locations offer parking on-site others may have access to parking at low monthly rates. – Direct Deposit: Direct deposit of paychecks to a designated financial institution is available. – Employee Assistance Program (EAP): Confidential, professional counseling and resource referral. – Public Service Loan Forgiveness (PSLF) Program: A federal program forgiving the balance of federal student loans for individuals working in public service. For program requirements and additional information, please visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
To view additional information, please visit our Benefits of City Employment page.
- All benefits as stated above, are subject to eligibility requirements and to legislative and/or negotiated changes. Individuals are responsible for any related fees or charges that may apply.
