Radiology Front Desk Coordinator

Description

NorthPoint Health &amp Wellness Center, a state-of-the-art multicultural, community-based medical and dental clinic is seeking a Radiology Front Desk Coordinator to assist with the daily workflow of multiple imaging services. We are seeking an individual who enjoys working with the public, has strong communication skills, and a desire to help others while serving the community.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.

• Schedule guests appointments by telephone and in person, respond to rescheduling requests, and initiate appointment reminders.
• Interview guests to obtain demographic information, verify and update guest information and create guest accounts with accurate insurance information.
• Greet guests on arrival and instruct patients as needed.
• Arrange and provide interpreter services for guests.
• Monitor and work front desk appointment referral orders.
• Schedule transportation services for guests with scheduled appointments
• Monitor guests in the waiting room to facilitate efficient patient flow.
• Deal effectively with guest needs and complaints.
• Answer and manage phone lines in a professional manner.
• Register guests.
• Embrace and utilize NorthPoint AAA Customer Service Tool when interacting with guests, vendors and co-workers.

• One of the Following:
  • Two years of office clerical experience.
  • 18 months of office clerical experience and completion of the Office Specialist Pathway Training program
  • One year of office clerical experience and completion of the Human Services Pathway Training Program. Hennepin County
  • Note: Education may be substituted for experience on a month for month (3 semester credits = 1 month) basis.

• Completion of a medical terminology course.
• Bilingual in Hmong/Spanish in addition to English

• Experience with:
  • Navigating Epic Electronic Health Record system, Epic Ambulatory, Epic Outpatient, Epic Radiant and Epic Registration
  • Performing front desk/receptionist duties in a laboratory, medical, and/or radiology setting.
  • Working with interpreters.
  • Handling confidential information and registration.
  • Scheduling and/or arranging laboratory, medical, and/or radiology appointments.
  • Providing service in a culturally diverse area and communicating with a diverse group of residents and coworkers.
  • Utilizing Microsoft Office (Teams, Word, Excel, PowerPoint, and Outlook).
• Ability to:
  • Work in a fast-paced environment requiring multitasking and strong time management skills.
  • Recognize and respect cultural differences and provide culturally appropriate services.
  • Work well within a diverse team of talented health professionals.