Human Services Supervisor

Posted 3 weeks ago
Hennepin County, Hennepin County, MN, Openings : 1,
Apply Here Job Description :

Description

The Hennepin County Economic Supports area is seeking multiple Human Services Supervisors. These positions will be responsible for leading and supervising staff who determine client eligibility for public assistance and safety net programs. These positions are part of a leadership team that oversees many complex processes and will focus on guiding the agency through continuous improvement initiatives.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.

Location and hours: Some of these positions are hybrid and will be performed both on-site at various Hennepin County offices and remote as job duties require. The other positions will be on-site 4 to 5 days a week. Work hours for both types of positions will be Monday through Friday, between 7:30 a.m. and 5 p.m. While some of these positions are designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.

New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.
About these position types:
These are full-time, benefit-earning positions. These positions are internally classified as Human Services Supervisor.
Click here to view the job classification specification.
In these positions, you will:
  • Manage service area operations by:
    • Collaborating with other supervisors, managers, and workforce management to infuse program integrity and quality in a virtual environment with a shared leadership approach.
    • Evaluating and coaching individual performance to improve the individual’s strengths and skills.
    • Providing staff with direction and support for policy, program, and processes to ensure appropriate deadlines are met and team members follow a holistic approach for service delivery.
    • Assisting staff with understanding the impact and the importance of their work in relation to the countys mission and purpose.
    • Providing direction on how to collaborate and interact with internal and external partners to ensure positive client outcomes.
    • Utilizing data to manage work and problem solve to improve processes and results.
  • Complete supervisory responsibilities and administrative activities by:
    • Developing staff through engagement and performance management, Individual Development Plans (IDP)s, general check-ins, and assuring required and/or developmental trainings are completed.
    • Approving timecards, overseeing all leave statuses and performance issues, and completing performance reviews.
  • Assist with continuous improvement of our service area by providing feedback and input, participating in committees, projects, and meetings, and suggesting and modeling new processes and procedures.
  • Promote area, department, and county-wide direction and change initiatives.
  • Provide staff with direction and support for agency rules, labor contracts, regulations, and policies.
  • Provide leadership to further department-based strategies that align with county goals, mission and core values for diversity, equity, and inclusion.
Need to have:
  • Four years or more of paraprofessional experience in determining appropriate funding sources for financial assistance, performing support collection activities, and/or providing employment readiness assistance.
  • Note: Supervisory experience in a human services setting may be substituted for up to two years of paraprofessional experience on a year for year basis.
Nice to have:
  • Experience:
    • Working with the State of Minnesotas MAXIS and METS eligibility systems to process Supplemental Nutrition Assistance Program (SNAP), cash assistance, and health care assistance programs.
    • Working within a specialty area associated with determining eligibility, such as Emergency Assistance, Emergency General Assistance, Housing Support, Long Term Care, Quality, Shelter, and/or Training/Mentoring.
    • Providing direction or leadership to peers or subordinate co-workers in a human services setting. This experience may be formal supervisory experience or experience mentoring, training, coaching, or in an informal role as a subject matter expert.
    • Problem solving complex situations when there is a conflict or ambiguity.
  • Ability to:
    • Respond quickly and effectively to many competing priorities in a fast-paced environment.
    • Navigate numerous different systems simultaneously to support customer service outcomes.
    • Help staff develop skills and build their strengths in an ever-changing work environment.
    • Compose clear and concise communications for various audiences.
    • Evaluate current policies and processes to determine areas for clarification and improvement.
About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for people we serve. The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals – that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select Guest).

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

These positions may have access to systems or other documentation that contains HIPPA data.
Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a drug test that may include testing for cannabis and/or a criminal background check.
If you have any questions, please contact: Rebecca Maddaus
Rebecca.Maddaus@hennepin.us

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Why work here?

Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed – not only at work but as they move through life and its milestones. We offer advantages and opportunities others cant – including:

  • Meaningful work
  • Public service
  • Competitive pay
  • Work-life balance
  • Generous benefits
  • Opportunities to grow
  • Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.

Employee Benefits Summary

Visit our benefits page to learn more: bridge.hennepin.us/eligibility.

If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) . Last Date For Apply: 2024-07-25 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here