Guest Services Representative (Spanish bilingual)

Description

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page .

Location and hours:
This position will be on-site at the NorthPoint Health &amp Wellness Center at 2220 Plymouth Avenue North Minneapolis, MN 55411. Work hours will vary and are Monday through Friday, between 8 a.m. and 5 p.m. Some Saturday shifts will be required from 8 a.m. – 12 p.m. on a rotating basis. Once clinic hours are extended there will be some evening shifts through 7 p.m.

About the position type:
This is a full-time, benefit earning position.
This position is internally classified as an Office Specialist III.
Click here to view the job classification specification.

• Acknowledge and greet patients on arrival, check in patients for appointments and notify providers via the scheduling system, monitor patients in waiting area/line to facilitate efficient patient flow, and provide HIPAA and Data Privacy information to patients and document in Epic.
• Schedule patients’ medical, dental, behavioral health and optometry appointments by telephone and in person within Epic, Cadence, Prelude, and Dentrix scheduling systems.
• Interview patients to obtain demographic information, verify and update as needed, create new patient accounts, and create accurate guarantor and insurance accounts.
• Collect payments for co-pays/nominal fee and scan medical insurance cards.
• Verify insurance coverage for each appointment solicit financial information and determine eligibility for NorthPoint sliding scale fee, as necessary.
• Provide and/or arrange interpreter services for patients when scheduling appointments and schedule transportation services for patients with scheduled appointments when applicable.
• Call and schedule/reschedule patient appointments, and referrals as needed from scheduling queues and check Epic in-baskets and Microsoft Team chats for appointment requests from medical providers.

• One of the following:
  • Two years or more of office clerical experience.
  • Two years or more of related post-high school education.
  • 18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program.
  • One year or more of office clerical experience an d completion of the Human Services Pathway Training Program.
• Ability to communicate fluently in Spanish, in addition to English, both verbally and in writing.

• Experience:
  • Using Epic, Dentrix, or other electronic health record (EHR) systems.
  • Performing front desk duties and handling confidential information.
  • Working in a medical/dental office setting.
  • Working with Microsoft Office suite (Excel, Outlook, Teams &amp Word).
• Knowledge of HIPAA security and privacy regulations.
• Ability to:
  • Effectively communicate face to face and via telephone with people who have limited English skills and/or non-English speaking customers.
  • Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner.
  • Handle multiple complex and simultaneous tasks by setting priorities to meet deadlines.
  • Provide excellent customer service skills with the ability to conduct oneself professionally and handle sensitive/difficult issues in a tactful manner.
  • Interpret computerized reports, tables, and charts process and integrate a variety of complex information from multiple sources.
  • Code and classify information according to specific general guidelines and principles.

Why work here?

Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed – not only at work but as they move through life and its milestones. We offer advantages and opportunities others cant – including:

• Meaningful work
• Public service
• Competitive pay
• Work-life balance
• Generous benefits
• Opportunities to grow
• Commitment to your success