Lead Information Technologist
Apply Here Job Description :
Department
Information Technology
Position Category Staff – NonClassified
About CCRI The Community College of Rhode Island is New England’s largest community college, and a nationally-recognized leader in catalyzing student success and achievement for recent high school graduates and returning adults alike.
We provide affordable, open access to higher education, and we deliver on our mission to offer all students the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth.
Diversity is our strength. We champion equity, and we celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.
We strive to hire and retain culturally competent faculty and staff whose demographics are reflective of our diverse student body. To learn more about our employees’ values and what it means to work here, learn about our Guiding Principles here .
Job Summary Plan, organize, implement, and control the information technology activities of project and/or project team as it relates to technology solutions for faculty and staff. Provide leadership, direction, and training to other staff members. Manage desktop configuration and software distribution. Work independently and requires only general supervision.
Duties and Responsibilities
- Perform the collection, analysis, and reporting of operation data to maintain compliance to developed standards.
- Knowledge of MS Powershell and the creation of scripts to automate tasks that pertain to desktop configuration.
- Execute remote delivery of user requested software.
- Create Active Directory Group Policies to maintain Windows End Points.
- Microsoft SCCM administration including Windows and Office security updates and application package creation and deployments.
- JAMF administration including MacOS and Office security updates and application package creation and deployments.
- Assist departments with the design, setup and maintenance of departmental computer laboratories.
- Create and update testing procedures for Desktop hardware and software deployment.
- Establish Operating system Imaging, software packaging, configuration management and software delivery workflows and best practices.
- Utilize tools, such as, MDT/SCCM/JAMF, to perform a variety of technical tasks, such as imaging a large number of computers prior to installation.
- Utilize Microsoft EndPoint manager including Configuration Manager, Intune, Windows Autopilot and EndPoint Analytics.
- Work with virtual desktop technologies including MS Azure virtual desktop.
- Create and maintain technical manuals and user documentation for supported hardware and software in addition to documenting workflows.
- Administer the configuration of desktop pools and maintain virtual machines using software such as, VMWare Horizon, where appropriate, in various labs and courses.
- Maintain the integrity of workstations by using tools like DeepFreeze, Unified Write Filter, and/or Group Policy.
- Demonstrate a commitment to the philosophy and mission of a comprehensive community college.
- Work collaboratively with others and provide quality customer service in a diverse and inclusive environment.
OTHER DUTIES AND RESPONSIBILITIES :
- Other duties as assigned by the Manager of Technical Support.
- Possess and maintain knowledge of current hardware and software system capabilities and limitations.
- Stay informed about the current state of and future advances in computer hardware and software.
- Part of the incident response team.
Minimum Requirements
- Bachelor’s Degree in a related field with four years or experience OR an Associate’s Degree in a related field with six years of relevant experience, preferably in a higher education environment.
- Experience operating and maintaining Microsoft MDT & SCCM and/or MacOS & JAMF environments required.
- Experience customizing Windows for end user deployment using Group Policy, SYSPREP, and other related utilities required.
- Experience working independently on multiple assignments and working collaboratively within a team is required.
- Working knowledge of Active Directory is required.
- Working knowledge of IPv4 networking is required.
- Strong interpersonal skills and ability to work effectively and collegially with faculty, administrators, students, and colleagues is required.
- Must be available to work a non-standard schedule in order to fulfill assigned duties and responsibilities and respond to technical emergencies outside of working hours as needed.
Competencies and Desired Qualifications
- ITIL v4 Foundation Certification preferred.
- Knowledge of Azure Active Directory/Microsoft Entra ID is preferred.
- Experience working in VMware’s vCenter environment and utilizing vCenter for management of VMs preferred.
- Working knowledge of virtualization technologies including VMWare ESXi preferred.
