INFORMATION AIDE

Posted 4 weeks ago
State of Rhode Island, Providence, RI 02903, Openings : 1,
Apply Here Job Description :

Class Definition

GENERAL STATEMENT OF DUTIES: To independently provide a broad spectrum of substantive, authoritative and technical information through assessment of client/customer needs, research/analysis and resource evaluation and to do related work as required. SUPERVISION RECEIVED: Works under the general supervision of a superior with latitude for the exercise of independent judgement work is periodically reviewed for satisfactory performance and conformance with instructions, guidelines and final objectives. SUPERVISION EXERCISED: May supervise assigned staff.

Illustrative Examples of Work Performed

  • To independently provide a broad spectrum of substantive, authoritative and technical informational services through assessment of client/customer needs, research/analysis and resource evaluation.
  • On an ongoing basis, and as the primary work assignment, to interact with clients, customers, officials, the general public, and employees in providing informational services available.
  • To make initial determinations of information required and provide appropriate referral and/or resources or services available.
  • To collect, interpret, organize and/or prepare data for the purpose of complying with informational requests.
  • To maintain currency of relevant information and resources available directly related to the function of the unit or the services provided.
  • As required, to perform a variety of generic clerical tasks including typing, filing recordkeeping, money and fee collection, etc.
  • To do related work as required.

Required Qualifications for Appointment

KNOWLEDGES, SKILLS AND CAPACITIES: A working knowledge of state government, and assigned services and programs a working knowledge of general office practices the ability to perform duties in the areas of information research and analysis, client/customer information assessment, referral and material distribution and resource maintenance and preparation the ability to perform keyboard functions with reasonable speed and accuracy the ability to perform routine clerical tasks the ability to establish and maintain effective working relationships with clients, customers, superiors and the public and related capacities and abilities.

EDUCATION AND EXPERIENCE:

Education: Such as may have been gained through: graduation from a senior high school and
Experience: Such as may have been gained through: employment in a responsible clerical position which involved dealing with the public, customers or clients.
Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Supplemental Information

This position provides clerical support to two regions, two administrators, and seven supervisors. The information aide position will also be responsible for back up Switchboard and Reception coverage as needed. This position is necessary to improve communication and service delivery for disabled citizens who contact the agency and require some assistance. If this position remains unfilled there is a direct impact on the disabled citizens of RI because there will be gaps and delays in service delivery. The information aide position has numerous duties that are critical to the successful functioning of the Vocational Rehabilitation Department. The information aide is responsible for several tasks and special assignments as directed by the Administrator. The position supports multiple regions by entering new client applications into MIS, completing file documentation, and paperwork such as letters and reports, sending out releases to obtain medical and psychological information, scheduling appointments, and taking messages for staff when they are in the field, and other related telephone inquiries. This position requires documents be scanned and uploaded with written documentation into the electronic case file (ECF). The information aid will provide back up to other regional support staff and overflow of clerical tasks. The information aide may interact with clients for the purpose of assisting with completion of applications, releases, and other client related documents. Under the supervision of the regional supervisor and regional counselor gather and prepare documents requested from outside parties. This individual will also be required to update and maintain hard copy document library and do related work as assigned. This position requires the individual to be detailed oriented, organized and reliable. This position requires a person be competent with Microsoft Word, Excel, and PowerPoint software programs and the operation of a scanner and copier.
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf (Download PDF reader)

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf (Download PDF reader) Last Date For Apply: 2024-07-09 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here