Business Analyst 2

Our services impact EVERY Montanan!

MISSION STATEMENT

To be the nations most citizen oriented, efficiently administered, state tax agency.

The Montana Department of Revenue administers almost 40 state taxes, property appraisals, alcoholic beverage laws, cannabis laws, and unclaimed property for the state of Montana. The Information Management and Collections Division serves Montana citizens and businesses through processing tax returns, refunds, and payments timely and accurately, integrating improved technology to enhance the user experience, increasing electronic filing, resolving overdue debt, and collection other state debt.

What We Can Offer You

The State of Montanas comprehensive benefits package includes:

• Health, dental, and vision care life insurance and long-term disability. The State currently contributes $12,648/year toward these benefits.
• Free health care for employees and eligible family member at Montana Health Centers.
• Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources.
• Retirement plans- The State currently contributes 9.17 %, vested after 5 years of continuous employment.
• Paid vacation- starting at 15 days a year.
• Sick leave- 12 days a year.
• 11 holidays, including a floating holiday, which can be used any time.
• Flexible hours.
• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program.

Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/. In addition to employee benefits, there are a wide range of advancement opportunities throughout the Department of Revenue.

DUTIES

Job Overview:

This position resides in the Other Agency Debts Program of Department of Revenue. Duties include coordinating the ongoing planning, process analysis, development, implementation, and monitoring of the unit and divisions activities, methods, and systems to collect outstanding tax liabilities or data. The incumbent provides consultation, technical assistance, training, and outreach to internal and external users to promote effective program and system operations. This includes overseeing system research, enhancement, validation, readiness, and reporting projects. The position resides in the Statewide Debt Collections Unit. The position reports to the Statewide Debt Collections Unit Manager. This position does not supervise other staff.

Knowledge of:

• Debt collection processes and the Federal Fair Debt Collection Practices Act
• Accounting practices
• Contract management
• Data management
• Business administration
• Information systems management
• Communications
• Program management and project planning
• Public communication principles
• System and program support
• State and federal tax laws, rules, and regulations

Skills in:

• Research and analysis
• Technical troubleshooting
• Escalation and support techniques
• Accuracy and attention to detail
• Conflict resolution
• Microsoft programs and other data base applications
• Written, Verbal, and interpersonal communication

You would be a great fit for this position if you have:

• Demonstrate self-motivation and follow instructions
• Provide timely customer service
• Handling multiple priorities under deadlines
• Organize multiple tasks
• Very detail oriented
• Follow instructions
• Interpret complex business structures, interrelated accounting systems, methodologies, and financial reports.

Working Conditions

• Work hours may exceed 40 hours from time to time, including weekends.
• May need to work at a computer daily for 8 or more hours at a time.
• Office environment
• Lifting is infrequent, less than 50 pounds.
• Some travel may be required.

To be considered for any DOR position, applicants must complete and submit their application online, and upload any required documents. DOR is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.

***This is an incomplete list of job duties. For a complete job description please contact Human Resources. (dorhr@mt.gov or 406-444-9858)

(All computer systems and tax guidelines will be trained on the job.)

HOW TO APPLY

To be considered for this position, you must complete the state application and your cover letter.

• Complete online state application.
• Include a cover letter and describe how your education and experience qualifies you for this position.
• If you have documented postsecondary educations, please attach your transcripts for it to be considered in the evaluation process.
• Resumes will not be reviewed or considered.

Applicant Pool Statement : If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.

Successful applicants are required to successfully pass DOR tax and background check(s).

EDUCATION / EXPERIENCE

The minimum level needed on the first day of work is:

• Associate degree in business administration or related field, or four years of experience as a business analyst or related work.
• Other combinations of education or experience are evaluated on an individual basis.
• Experience should include advance computer skills or office operations and remittance processing technologies.