Administrative Assistant II

Posted 2 weeks ago
Towson University, Towson, MD 21252, Openings : 1,
Apply Here Job Description : Job Summary
Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls more than 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community. Towson University is accepting applications for an Administrative Assistant II role in the Department of Parking &amp Transportation. This position serves as a primary contact for the day-to-day initial customer interactions (phone calls, emails, walk-ins, chat, scheduling appointments, etc.) including account management, initial research of accounts, assisting management with special projects, and providing general information regarding citations, appeals, directions, and information on campus shuttle routes. This role has been identified as essential personnel and may require work outside of normal business hours in support of campus events.
Responsibilities and Duties
  • Primary for the front desk customer service for phone calls, walk-ins, online chat, email correspondence, and virtual interactions.
  • Initial review of accounts to determine appropriate approaches.
  • Perform vehicle registration inquiries via the State of Maryland MVA.
  • Schedule customer escalation meetings, parking exception requests meetings, and other meetings as directed by management.
  • Initial contact for appeal decision disputes via telephone, walk-ins, and email.
  • Update customer accounts as well as provide general information regarding citations, appeals, directions, and special requests make determinations based on established policies and procedures.
  • Assists with the issuance of permits.
  • Process special requests per management approval.
  • Serve as backup and assume responsibilities of Office Coordinator including but not limited to processing basic citation appeals, general account updates for special groups, processing department guest code requests, and assisting as a department representation for campus events.
  • Additional duties may be assigned as needed.
Qualifications and Skills
  • High School Diploma, or equivalent, with three years of experience providing administrative support.
  • Strong Customer Service background.
  • Exceptional oral and written communication skills.
    Skill in various computer software packages, such as word processing, spreadsheets, database, and presentation programs, Internet, email, and calendaring software. Ability to familiarize and use department industry technology. Ability to organize, prioritize, follow up, be detail-oriented, and track multiple tasks in a high-volume and fast-paced environment. Work efficiently with confidence and minimal oversight. Ability to work cooperatively with others and independently. Ability to compose official correspondence, reports, research, and other complex documents’ providing administrative support to department management ability to understand and follow oral and written instructions.
Except for qualifications established by law, additional related experience, and formal education in which one has gained the knowledge, skills, and abilities required for the full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
Salary and Benefits
$40,609 annually and full University benefits that includes annual leave, up to 15 holidays, personal and sick days excellent health, life, and retirement plans and tuition remission. Last Date For Apply: 2024-07-26 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here