Water & Sewer Customer Service Representative 2

One year of experience as a Miami-Dade County Customer Service Representative 1 or high school diploma or GED, and two years of experience performing customer service functions are required.

This is complex public contact work in receiving, handling, investigating, and adjusting complaints of customers of a county water and sewer utility. Work in this class involves responsibility for investigating and handling customer complaints and/or inquiries concerning water service and billing. Complaints may be received by way of the telephone, in-person, via the web, or by regular mail service. Incumbents may investigate these complaints and may also take applications for new services. This customer contact is of significance in utility public relations. Although work is performed per established policies, it is not supervised in detail and a considerable amount of independent judgment is frequently involved. This is a part time position that may be required to work full time hours and is also eligible for benefits except for Holidays that are not paid. The schedule is either 8:00 AM to 5:00 PM or 10:00 AM to 7:00 PM based on seniority.