Eligibility Interviewer (Community Action & Human Services)

High school diploma or GED. One year of public contact or clerical experience to include interviewing is required. Completion of college coursework may substitute for the required work experience on a year-for-year basis.

This is advanced clerical and public interviewing work in determining eligibility for financial, medical or welfare assistance in a county social service program. Employees in this class are responsible for interviewing applicants and obtaining information necessary to establish eligibility under existing statutes, ordinances, and regulations. Information obtained during interview is clearly prescribed but the manner in which facts are secured requires a degree of tact. Employees are responsible for completing necessary informational forms and recommending proper action to be taken. General supervision is received from an administrative or professional superior who reviews work generally for accuracy and completeness in obtaining the required information and who offers advice and assistance in unusual or difficult problems.