Support Specialist (Remote)
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E-Verify GN Audio / Jabra participates in E-Verify. View the E-Verify poster here . View the Right to Work poster here . Disability Accommodation If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail careers.us@jabra.com or call 978-606-2210. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. #LI-Jabra Last Date For Apply: 2024-06-29 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here
- This is an entry-level Technical Support role.
- This position is fully remote and US-based.
- Provide Tier 1 technical help and solutions to customers via phone calls and emails.
- Deliver exceptional Customer Experience in each support interaction.
- Troubleshoot product compatibility inquiries.
- Document all customer contact information, technical issues and requests in systems.
- Ensure 80+% 1st call resolution for customer interactions.
- Work with internal and external customers to provide technical support.
- Capture product quality data to support quality investigations.
- Some college or a relevant combination of experience and education
- 1-2 years proven customer service experience, ideally in the telecom, high-tech or consumer electronics industries
- Telephony (hardline, softphone, or mobile phone) experience a plus!
- Ability to effectively communicate technical information to non-technical audience
- Ability to work with diverse customer types
- Experienced and effective in conflict resolution and relationship management
- Proficiency with Microsoft Office applications
- Excellent communication skills – both verbal and written
- Results oriented
- Self-starter
- Energetic
- Entrepreneurial individual placing primary focus on the departmental goals and objectives
- Has a clear defined vision of the future and understands where the business is headed
- Proficient in Microsoft applications
- Works well with others in a team oriented environment
- Creative, logical, analytical person willing to try new approaches required by the company and the marketplace
- Capable of determining the effectiveness of an approach and able to make the appropriate adjustment to achieve maximum results
- Independent decision-making: resourceful good problem solving ability to think fast while on a call with a customer ability to balance the immediate need with the big/ longer term picture.
- Customer Focused: Ability to develop strong relationships with customers and create Jabra brand awareness
View the Pay Transparency Nondiscrimination Provision
E-Verify GN Audio / Jabra participates in E-Verify. View the E-Verify poster here . View the Right to Work poster here . Disability Accommodation If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail careers.us@jabra.com or call 978-606-2210. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. #LI-Jabra Last Date For Apply: 2024-06-29 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here