Customer Service Admin

Posted 1 month ago
GN Group, Bloomington, MN, Openings : 1,
Apply Here Job Description : Position Overview The Customer Service Admin supports customer care and sales through the contact of internal emails. Administrator provides exceptional internal support by performing the following duties. Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • Fulfill stock product and accessory orders.
  • Fulfill marketing material orders.
  • Utilizes salesforce.com to document customer interactions, for credits and rebills.
  • Update of product and accessory warranties.
  • Maintain a respond time for Customer Service and Sales requests within 2 hours.
  • Perform special projects as assigned.
  • Help with the growth After Sales revenue to reach monthly goal of 120%.
Competencies (Knowledge and Skills needed for this position.)
  • Strong communication skills both verbal and written.
  • Strong organizational skills
  • Ability to work in a fast paced, multi-tasking environment
  • Computer skills
Desired Qualifications Required Education:
  • High school diploma or equivalent required.
Preferred Education: Experience:
  • Individual should have basic computer skills and be willing to learn to work with current ERP system, Microsoft Office business applications and Salesforce.com preferred
  • Previous MS Office experience preferred
  • Ability to effectively communicate information and respond to questions from internal and external customers both verbally and via email.
Working Environment: Open office setting with adjustable standing/sitting office furnishings Hybrid Opportunities Physical Demands: Must be able to lift up-to 10lbs if required Position Type and Expected Hours of Work: Full-time Monday-Friday, 40 hours per week, plus overtime as needed. About Us At ReSound, people with hearing loss are at the heart of what we do. In an ever-smarter world, we think big and challenge the norm so that we can transform lives through the power of sound. A life that empowers you to hear more, do more and be more than you ever thought possible.

What We Offer
As a leading medical device manufacturer, we value our employees and offer competitive wages and benefits including:
  • Generous Benefits including PTO and Paid Holidays
  • 401k with Company match
  • Paid Parental Leave &amp Transition Back to Work Benefits
  • Company HSA Contributions
  • Free Hearing Aids for Family Members
Equal Opportunity Employer GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance or any other classification protected by state, federal or local law or ordinance. Founded in 1869, GN group today operates in more than 90 countries across the world and has more than 6,000 employees. View The EEO is the Law poster and its supplement .

E-Verify GN Hearing / ReSound participates in E-Verify. View the E-Verify poster here . View the Right to Work poster here . Disability Accommodation If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail bloomington-humanresources@gnresound.com . This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. #LI-ReSound Last Date For Apply: 2024-07-09 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here