Service Assistant I – Patient Escort | Full-Time | Day Shift | Christiana Hospital

We are seeking a full-time Service Assistant I to transport patients to appropriate hospital areas via stretcher, wheelchair, beds, and specialized vehicles to/from patient care and clinical service areas as directed by dispatchers or schedulers.

This is a full-time position working 40 hours each week. The work schedule for this position is 8:00am-4:30pm and includes working every other weekend and a holiday rotation.

Guided by our values of excellence and love, ChristianaCare offers:

• Full medical, dental, vision, life insurance, etc.
• Two retirement planning offerings, including 403(b) with company contributions
• Generous paid time off with annual roll-over and opportunities to cash out
• Tuition Assistance
• Diverse and inclusive culture
• Incredible Work/Life benefits including annual membership to Care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Scope, purpose, and frequency of contacts:

Frequent contact with patients, patient families, nursing staff, clinical service staff, and departmental personnel in responding to requests for patient transportation and equipment needs.

Education and experience requirements:

• Two years of customer service experience
• High school diploma or equivalent preferred
• An equivalent combination of education and experience may be substituted
• Must be able to acquire BLS certification upon hire

Knowledge, skill, and ability requirements:

Knowledge of hospital departmental locations.

Knowledge of basic body mechanics.

Knowledge of basic computer skills (email, web education, timekeeping application)

Ability to learn departmental policies/procedures.

Ability to read and write at a high school level.

Ability to use Smart Phones for job assignments.

Ability to work in a standing position and walk for long periods of time for the duration of the shift.

Ability to maintain good public relations.

Ability to maintain a high degree of personal hygiene.

Ability to maintain a courteous, service oriented helpful attitude throughout the workday.

Ability to be sensitive to the needs of others.

Ability to transport patients on transport vehicles with equipment accessories effectively and safely.

Ability to maintain confidentiality, especially regarding patients.

Ability to exercise judgment and professionalism.

Ability to perform cardiopulmonary resuscitation.

Ability to follow written and oral instructions.

Ability to communicate orally.

Special requirements:

Must pass back evaluation examination.

Physical demands:

Continuous: standing or walking pushing and/or pulling – often involving considerable weight repetitive motion of fingers, hands, wrists, and/or elbows – often involving considerable weight.

Intermittent: bending &amp/or crouching lifting and/or lowering – occasionally involving considerable weight.

Working conditions:

Frequent: Handwashing.

Intermittent exposure of skin to dilute cleaning agents.

Potential exposure to blood, bodily fluids, and infectious diseases.

Who We Are

Delivering health, not just health care is our promise to our community. Be a part of an organization that makes a difference in a BIG way by impacting the lives of each other and the communities we serve.

From the clinical providers to the logistical support, everyone is delivering a semblance of care in our community through their role. As an organization that puts patients first, anchoring ourselves in Love and Excellence , this delivery of care and commitment of being excellent today and even better tomorrow make us all caregivers here at ChristianaCare.