Payroll Customer Service Representative
Apply Here Job Description :
Job Purpose
This job will focus on resolving Tier 2 payroll inquiries. I.E., inquiries the HR Contact Center is unable to resolve. If the inquiry requires Tier 3 support or is assigned to the wrong service team, assign the inquiry to the appropriate team or individual.
Qualifications, Experience, and Skills
Required Work Experience:
- 1 year of payroll, customer service or human resource role.
- Associate Degree or equivalent work experience in payroll, human resources or in a customer service role.
- Ability to navigate between multiple systems
- Analytical skills. Ability to research and respond to inquiries
- Customer service skills. Ability to communicate clearly verbally and in writing. Providing a clear resolution to an inquiry and displaying empathy for the customer
- Open office environment
- Fast paced environment
- Hybrid remote work
Total Rewards:
- Competitive base salary
- Overtime compensation
- Annual Bonus
- Associate lease car program with a cost
- Industry leading Benefit Plans (Medical, Dental, Vision)
- Paid time off, including vacation, paid holidays, sick time, personal days
- 401K Plan with company match + additional contribution
- Relocation assistance (if eligible)
Career Growth:
- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
Additional Offerings:
- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite
