Online Academic Advisor

Online Academic Advisor

POSITION: Online Academic Advisor

SUPERVISOR: Assistant Director for Online Academic Advising

DEPARTMENT: Distance Education &amp Academic Advising

Tiffin University (TU) was founded in 1888 and offers accredited undergraduate and graduate degrees in business administration, criminal justice, social sciences, creative and media arts, humanities, education, sciences, technology, and health. The Universitys campus in Tiffin, Ohio, blends traditional historic and modern buildings, creating a vibrant and welcoming educational community for its students, faculty, and staff. Students can pursue associate, undergraduate, and graduate programs both on campus and online, as well as at Terra State Community College. In addition, TU offers Bachelor in Business Administration and Master of Business Administration degrees in Bucharest, Romania, and educational opportunities for students from Switzerland and Latin America. The University also provides an online Ph.D. program in Global Leadership and Change.

The main campus in Tiffin is a beautiful 153-acre blend of traditional historic and modern buildings that create a vibrant and warm home for an educational community. We offer undergraduate and graduate degrees in business in Bucharest, Romania. From academic programs in sports and recreation management to homeland security/terrorism, communication, and management, TU offers more than 40 majors through on-campus and online learning that result in real advantages for our students.

GENERAL JOB DESCRIPTION

Online Academic Advisors are responsible for the retention, persistence and graduation of online undergraduate and graduate students. They evaluate students academic progress provide guidance in determining students academic interests and objectives and helping students to locate and navigate the resources they need to successfully complete their degree program.

MAJOR DUTIES AND RESPONSIBILITIES

The Online Academic Advising team focuses on all aspects of student services for the online undergraduate and graduate student population. Primary responsibilities are to provide quality student services and advising for online undergraduate and graduate programs. The online academic advisors serve as a one-stop shop for students to provide general University information and direct the student to the appropriate office or individuals for assistance.

• Provide assistance with learning and understanding academic requirements, including core education and college requirements Assistance with course selection and registration of new and current students
• Initiate contact with students each semester by phone, email, text, and other forms of correspondence
• Promote career service products and resources
• Assist with student financial aid information
• Provide assistance with financial aid and billing concerns
• Degree audit, petition and graduation application assistance and preparation
• Assistance with the assimilation to University (online) life
• Liaison to internal and external stakeholders on behalf of the students
• Gather and disburse appropriate documents and information to assist students with the re-admission process, transfer credit, and other student concerns and issues
• Track, monitor and follow-up with student attendance
• Notify and assist students on academic and financial hold
• Process add/drop forms
• Populate and maintain accurate data in Power Campus
• Monitor academic progress of degree seeking students provide intervention and assistance for students in academic distress and on probation
• Implement and manage strategies in relation to inactive students
• Obtain student and alumni testimonials
• Assist with commencement activities and
• Work with the Director of Online Enrollment Management and other university department heads on new initiatives associated with retention, persistence, graduation, at risk students, and innovative programs that are transformative.

QUALIFICATIONS/SKILLS/ABILITIES FOR THE JOB

• Strong interpersonal skills including ability to develop and maintain effective, collaborative professional relationships with staff and faculty colleagues
• Strong listening and organizational skills
• Strong communication skills both oral and written are essential
• Ability to think creatively and strategically
• Strong computer skills and ability to quickly adapt to new technology
• Ability and willingness to work evenings and weekends
• Understanding of and commitment to Tiffin University’s Guiding Principles
• Bachelor’s degree required Master’s degree preferred.

UNIVERSITY SPONSORED BENEFITS

Tiffin University offers excellent benefits. All full-time employees of Tiffin University are eligible for our full-time benefits package, which includes medical, dental, and vision insurance, Health Savings Account with employer incentive contribution, Employer Paid and Supplemental Life Insurance, Short-Term and Long-Term Disability, 403b Retirement with Employer Match, Time Off (annual and sick leave), Observed Holidays, Tuition Assistance and Reimbursement, and Employee Assistance Program.

KEY COMPETENCIES

Interdependence: F osters collaboration

Communication: Strong decision-making and communication skills

Accountability: Formulates effective and progressive strategies aligned with the Universitys mission and values

Respect: Creates an engaging, collaborative work environment by bringing diverse people and ideas together.

Entrepreneurship: Influences and Inspires

EMBRACING OUR GUIDING PRINCIPLES

VISION STATEMENT – The vision for Tiffin University is to become A premier university for challenging students to enhance their global competencies and 21st-century skills for success in a diverse world.

MISSION STATEMENT – The mission of Tiffin University is to Educate students by linking knowledge to professional practice.

CORE VALUES – The values of Interdependence, Communication, Accountability, Respect, and Entrepreneurship comprise the ICARE values of Tiffin University.

We are strongly committed to enhancing equity, inclusion, and diversity. These values are central to our beliefs. Candidates who have worked with a diverse range of faculty, staff, and students and can contribute to our mission of inclusivity are encouraged to identify their experiences and interests. Tiffin University actively seeks to increase the diversity of its workforce. We are dedicated to providing educational, working, and living environments that value the diverse backgrounds of all people.

NONDISCRIMINATION POLICY: Tiffin University is committed to a policy of nondiscrimination and equal opportunity for employees, applicant for employment, students or applicant for admission, access to educational opportunities on the basis of race, religion, personal appearance, color, sex, pregnancy, political affiliation, social-economic class, place of business, residence, religion, creed, ethnicity, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, family responsibilities, sexual orientation, gender identity, gender expression, veteran or military status (including special disabled veteran, Vietnam-era veteran, or recently separated veteran), predisposing genetic characteristics, domestic violence victim status or any other protected category under applicable local, state or federal law, including protections for those opposing discrimination or participating in any resolution process on campus or within the Equal Employment Opportunity Commission or other human rights agencies.

Tiffin University is an Equal Opportunity Employer