HOMELESS OUTREACH COORDINATOR – SD

Summary/Objective

The Homeless Outreach Coordinator will provide situational assessment, crisis consultation, and case management for homeless households or at risk of becoming homeless. They are responsible for completing needs/barriers assessments, developing action plans, facilitating community referrals, determining eligibility, interdisciplinary provider collaboration, and program compliance.

Essential Functions

• Participate in public awareness efforts to connect those in crisis with needed resources, including attendance provider collaboratives and community resource fairs.
• Conduct crisis consults, including client needs assessments, to identify barriers to housing stability and develop action plans that address stability barriers.
• Function as a trained Coordinated Entry Assessor through South Dakota Housing Development Authority, completing assessments for households needing rapid rehousing or homeless prevention services.
• Facilitate communication and partnerships with referral agencies and community resources to help clients navigate the support available.
• Administer housing assistance grant funds as available and appropriate, including eligibility verification, required documentation, payment processing, and overall grant compliance.
• Facilitate community relationships with hotel managers, property managers, and landlords with available inventory for low-income households, promoting landlord incentives.
• Assist case management clients with accomplishing their goals through direct support, facilitated referrals, ongoing assessment, and progress reviews.
• Maintain thorough records of services offered and prepare expenditure reports using the state Homeless Management Integration System (HMIS) and required forms.
• Work with accounting representatives to prepare and remit required forms and documentation for the monthly grant billing cycle.
• Provide statistical, expenditure, and progress reports to the South Dakota Housing Development Authority as required by contract and as requested.
• Participate in local and state collaboratives (Homeless Coalition, Coordinated Entry, Point-in-Time Counts) to enhance the care continuum for those experiencing homelessness.
• Assist with development efforts to increase donor engagement and sustainability, including program presentations and impact reporting.
• Other duties as assigned.

Competencies

• Effective communication, interpersonal, and presentation skills
• Able to independently manage workload and priorities
• Strong customer/client focus
• Able to work effectively both individually and in teams
• Ability to work effectively with diverse individuals and groups
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility

This position has no direct supervisory responsibility.

Work Environment

This job operates in a professional office environment in combination with community settings. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. Additional technologies (iPad, radios, clocks, etc.) are in place for supervision, security, safety, and communication.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, bending or stooping as necessary, working on a computer, or standing for prolonged periods.

Position Type/Expected Hours of Work

This full-time position is 40 hours per week, contingent on grant funding. Generally, the shifts occur during regular business hours of Monday through Friday, from 8:00 am to 5:00 pm. Occasional evening and weekend hours will be required as job duties demand.

Travel

Travel is expected within the local and surrounding communities of western South Dakota. An agency vehicle is available for this purpose.

Required Education, Experience, or Eligibility Qualifications

• High School Diploma or equivalent.
• An associate degree from an accredited college or university.

OR

• One year of paid work experience within a human services field, preferably as a case manager or service coordinator.

Preferred Education and Experience

• A bachelors degree from an accredited college or university in social work, human services, or related field.
• Three (3) years of human services experience, preferably as a case manager or service coordinator.

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.