Help Desk Analyst – USSTRATCOM
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About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how were keeping people around the world safe and secure.
Responsibilities
Peraton is seeking a Help Desk Analyst to work at USSTRATCOM – Offutt AFB, Nebraska.
- Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
- Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
- Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
- Drives product supportability.
- Coordinates customer service activities with other internal functions.
- Designs and maintains customer databases.
- Assists users with computer hardware and/or software applications (e.g., website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution. In-depth applications knowledge of companys products, services and/or systems.
- Operations may be 24/7.
Candidates must meet or exceed the following:
- 2 years with BS/BA, 0 years with MS/MA, 6 years no degree
- At least one year of technical training in an IT related field
- Two or more years of technical support experience
- Must be familiar with MS products, O365, Outlook email, basic desktop troubleshooting
- Must be flexible with scheduling, able to work nights/weekends, holidays as needed
- Certifications:
- CompTIA A+, Network+ or Security+ certifications desired and required within 6 months for hire
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. Were fully committed to the growth of our employees. From fully comprehensive medical plans to professional development resources, we are there to support you all the way.
Target Salary Range
$51,000 – $82,000. This represents the typical salary range for this position based on experience and other factors.
SCA / Union / Intern Rate or Range
EEO
An Equal Opportunity Employer including Disability/Veteran.
Our Values
Benefits
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. Were fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
- Paid Time-Off and Holidays
- Retirement
- Life & Disability Insurance
- Career Development
- Tuition Assistance and Student Loan Financing
- Paid Parental Leave
- Additional Benefits
- Medical, Dental, & Vision Care
