Help Desk Analyst – USSTRATCOM
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About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how were keeping people around the world safe and secure.
Responsibilities
We are looking for a Help Desk Analyst in Bellevue, Nebraska. The candidate that we hire will provide desk-side, phone, and analysis for the Command and Control Facility Windows/RHEL environment. The person that fills this role will be responsible for the following:
- Daily troubleshooting with warfighter customers and analysis to resolve warfighter access/network/compute/storage incidents
- Collaboration across all the ITCC lines of service and warfighter divisions to perform system monitoring/analysis
- Support planning and desired configurations for new upgrades to the environment
- Utilize BMC Helix/Remedy for tracking, metric gathering, trending, and complex analysis
- Exercise independent judgment to suggest/implement automation and process improvements to improve the overall user experience
- Evaluate potential courses of action with the engineering teams
- Participate in the decision making process and testing to verify system/enterprise level requirements as well as design trade space discussions
- Support design and subsequent evaluations of VDI/CDI client configurations
- Support periodic problem investigations and root cause analysis tasks for higher complexity command wide issues. Update procedures, processes, and policies.
- Provide technical guidance/training to warfighters and peers
- Troubleshooting includes operating systems, applications/hardware issues, and installation of software and drivers. Provide Commercial-off-the-Shelf (COTS) applications support to include Internet Explorer, MS Edge, MS Outlook, Office 365, Adobe Reader, Java, and PKI technologies
- Hardware includes, but is not limited to, desktops, laptops and tablet PC platforms as well as networked and standalone printers/copier/fax machines and smartphones
- Requires solid oral/written communication with flexibility to support technical activities after-hours, holidays and weekends as needed
Candidates must meet or exceed the following:
- 0 years with BS/BA, 4 years with no degree
- At least one year of technical training in an IT related field
- Two or more years of technical support experience
- Must be familiar with MS products, O365, Outlook email, basic desktop troubleshooting
- Must be flexible with scheduling, able to work nights/weekends, holidays as needed
- Certifications:
- CompTIA A+, Network+ or Security+ certifications desired and required within 6 months for hire
#STRATCOM2024
Target Salary Range
$51,000 – $82,000. This represents the typical salary range for this position based on experience and other factors.
SCA / Union / Intern Rate or Range
EEO
An Equal Opportunity Employer including Disability/Veteran.
Our Values
Benefits
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. Were fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
- Paid Time-Off and Holidays
- Retirement
- Life & Disability Insurance
- Career Development
- Tuition Assistance and Student Loan Financing
- Paid Parental Leave
- Additional Benefits
- Medical, Dental, & Vision Care
