Help Desk Analyst
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Job Summary
Comments
With a patient centered culture, the Help Desk Tech will provide a positive experience to CUSTOMERS/PATIENTS/COMMUNITY through evaluating users’ problems, determine if the problems are user, software, or equipment related. Resolve common issues or escalate to the appropriate IT area/individual for problem resolution if necessary. The Help Desk Tech will record, track, each ticket in the appropriate database. Additional responsibilities include creating and revising SOP’s, and new hire training.
Education
Requirements
High School Diploma or equivalent. Desired-Associates’ degree in Information Systems / Computer Science or equivalent technical training. Desired –A+, Network+, MCDST or comparable MCP certification
Experience
Requirements
Minimum of 1-year experience working with Microsoft applications (ex. Word, Excel, Access, PowerPoint). Successful work experience identifying PC problems to a functional level. Successful work experience handling repetitive telephone calls. Help Desk Experience. Healthcare experience/knowledge a plus. Experience preparing instructional documentation. Proven track record in the ability to take on additional responsibilities. Demonstrated good written and verbal communication skills. Customer Services skills
Certifications/ Licensures
Requirements
None.
Physical Requirements
Requirement
Medium Work
Exerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently and/or up to 10 lbs. forces constantly.
Location: Mon Health Medical Center · IS Customer Service
Schedule: Full Time, Days, 730am to 4pm Last Date For Apply: 2024-06-29 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here
