Help Desk Analyst

Posted 1 month ago
BMO US, Chicago, IL 60606, Openings : 1,
Apply Here Job Description : 320 S Canal Street Chicago Illinois,60606

At BMO Commercial Bank, TPS US Help Desk Analysts work with clients and internal partners to resolve problems associated with our treasury banking websites. With inbound phone calls, emails, self-service cases and online chat, Analysts must prioritize and multi-task to stay organized and efficient. Using trained and accessible knowledge, critical thinking and tech savviness, Analysts provide guidance, troubleshooting, and additional resources to accomplish their tasks. At the root, Analysts are coachable, insightful, and passionate problem solvers with a desire to deliver the best possible experience for online end users.

In this role, an Analyst:

  • Uses knowledge received from 6 weeks of training and our online knowledge base to complete tasks associated with the role.
  • Resolves problems in an efficient, effective, friendly, and professional manner.
  • Creates tickets for problems and tracks them until they are resolved.
  • Accepts broader work and accountabilities due to possible changes in staffing, technology, and procedures.
  • Completes ongoing compliance assignments within the required timeframes.

Qualifications

  • 2+ years of experience working in customer service.
  • Great organizational skills.
  • Great verbal and written communication skills.
  • Great analytical, critical thinking and problem-solving skills.
  • Experience and comfort with using computers, smartphone applications, online banking websites and mobile banking apps.

Compensation and Benefits:

$50,100.00 – $80,400.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/us/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

Last Date For Apply: 2024-07-13 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here