Front Desk

Position Summary

Ensure that guests receive outstanding customer service according to company and brand standards. Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from guests as well as ensuring that guest payments are collected and processed in a reliable and timely manner.

Ensures that all services provided are consistently prompt and courteous and meet high standards of quality to ensure guest satisfaction and repeat business. Inspects guest rooms and public spaces to ensure compliance and to confirm rooms and property are guest ready. Responds to all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.

Cleans the lobby and public restroom washes and folds laundry and assists other staff in preparing check outs to be guest ready.

Position Type and Expected Hours of Work

This can be a full-time or part-time position with rotating weekday and weekend shifts. Employees in this position may be asked to take overnight on-call shifts from time to time. All full-time employees are benefit eligible.

Essential Job Functions

• Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations greets, registers, and assigns rooms to guests.
• Collects payments, verifies and adjusts billing as directed by the GM.
• Keeps abreast of hotel policies concerning rates, group and other discounts, and special offerings.
• Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.
• Keeps records of room availability and guests accounts.
• Performs bookkeeping activities such as making cash deposits, completing daily audit, running reports, and posting payments to guest folios.
• Responds to guest comments, compliments, or complaints, referring customers to GM as necessary.
• Prepares housekeeping duty rosters for check-out and stay-over cleans.
• Inspects rooms and public areas to ensure expected health and safety standards for pest control.
• Creates an operating environment that assures consistent guest satisfaction, meets with and solicits comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.
• Maintains proficiency in all location computer and software systems.
• Responds to emergency situations.
• Washes and folds laundry.
• Provides support to housekeeping in guest rooms and public spaces as well as inspecting and stocking housekeeping carts for service preparedness as needed based on business demands.
• From time to time, employees in this position may be asked to cover at another hotel in their area during critical staffing needs.
• Essential Functions are not all inclusive other job duties may be assigned.

Work Environment

This position will be located at a hotel and primarily work behind the front desk, in public spaces, and occasionally in guest rooms.

Physical Requirements:

• While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders, balance, stoop, kneel, crouch or crawl, talk, and hear.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, and lifting.
• The employee must occasionally lift and/or move up to 100lbs maximum with frequent lifting or carrying of up to 50 pounds.
• Exposure to adverse weather conditions, hazardous chemicals, odors, dirt and dust.

Supervisory Responsibility

No supervisory responsibility.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.

Travel

No travel is expected for this position.

Required Education and Experience

• High school diploma or equivalent.
• Prior guest service experience preferred.
• Must have computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.
• Excellent oral and written communication skills.
• Friendly, cooperative manner and patience in dealing with customers and staff.
• Must maintain a professional appearance and demeanor.
• Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure.
• Strong organizational time management skills and problem-solving skills.

E-Verify

Lexima participates in E-Verify for every employee.

EEO Statement

Lexima is proud to be an equal opportunity employer and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.