FRONT DESK

Job Summary:

Represents the hotel to our guests throughout all stages of the guests stay by working with all hotel personnel to ensure every guest experiences a superior stay.

Job Duties:

• Maintains an inventory of vacancies, reservations and room assignments.
• Process same-day reservations, future reservations and cancellations.
• Knows room locations, types of rooms available and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all updates.
• Coordinates guest room maintenance work with the maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other hotel services.
• Ensures knowledge of daily activities and meetings taking place in the hotel and reports any unusual occurrences to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner and involves management according to their direction on how to handle complaints.
• Processes guest check-outs and handles monetary transactions and ensures customers privacy is maintained.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent preferred.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
• Able to properly secure guest information.
• Ability to learn policies and procedures.
• Skilled in the use of front office equipment and telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.