Employment Services Technician 1
Apply Here Job Description :
ATTENTION ALASKA RESIDENTS!
The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Employment Services Technician 1 located in Wasilla!
No Cover Letter Required!
This position is in the General Government Unit (GGU) at a Range 14.
What You Will Be Doing:
The Employment Services Technician 1 assists a widely diverse customer base, including job seekers and employers, with identifying and resolving potential obstacles to employment developing and obtaining career goals through career planning, researching labor market information and referrals to employment, partners, and community resources. The Employment Services Technician uses critical thinking skills, presentation and public speaking skills, problem-solving skills, conflict resolution skills, coaching skills, and independent work strategies while utilizing a variety of computer databases and software.
Our Organization, Mission and Culture:
The incumbent plays a vital part of the division’s mission in strengthening Alaska’s workforce and encouraging economic stability for communities in Alaska. This work is achieved by providing quality employment, re-employment, and referral services to high-demand, high-growth occupational industries. At the Mat-Su Job Center, we have an abundance of team spirit, strong values, and a commitment to the work we do. We are dedicated to building a well-trained and prepared workforce by serving our customers and businesses with the highest level of service, knowledge, and professionalism within the Anchorage/Mat-Su economic region.
The Benefits of Joining Our Team:
At the Mat-Su Job Center, we are committed to our values and understand that in sharing our expertise we empower others (and ourselves) to cultivate well-being through meaningful work and family sufficiency. The work schedule consists of 7.5 hour days, with a 37.5 hour workweek. The State of Alaska offers generous paid leave accrual, health benefits and a comprehensive retirement plan. Upon passing probation, you will be eligible for an Alternate Work Week Schedule that will provide every other Friday off.
The Working Environment You Can Expect:
This uniquely rewarding position is located in the beautiful Mat-Su Valley. The daily work environment is full of variety with ever-changing priorities and assignments. This is a public facing customer service-driven position and involves extensive in-person contact to explain and elicit information regarding procedures, services, and/or requirements relating to employment services provided by Resource Room staff at the Mat-Su Job Center. Visit your local Job Center or our website jobs.alaska.gov to learn more.
This position may require local travel on a limited basis to conduct services or to attend training. A state vehicle is available to schedule and use.
Who We Are Looking For:
- Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
- Flexibility: Is open to change and new information adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles effectively deals with uncertainty.
- Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others develops and maintains effective relationships with others may include effectively dealing with individuals who are difficult, hostile, or distressed relates well to people from varied backgrounds and different situations is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
- Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial) makes clear and convincing oral presentations listens to others, attends to nonverbal cues, and responds appropriately.
- Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity fosters commitment and team spirit works with others to achieve goals.
To view the general description and example of duties for the position, please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs
Minimum Qualifications
One year of experience such as providing employment services coordinating training services conducting skills assessments making referrals to community support services assisting individuals apply for federal/state financial assistance or benefits providing services to the public explaining policies, procedures, services, or requirements to the public resolving customer complaints or problems calculating costs, refunds, taxes, or benefits providing written explanations, summaries, reports, or correspondence or locating and inputting information into data systems such as reservation, ticketing, or application systems.Additional Required Information
** PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY **THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.
SUPPLEMENTAL QUESTIONS
Applicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible. Your responses must be supported by your application. Please see the QUESTIONS tab at the top of this bulletin to preview the supplemental questions.
DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW
- A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).
- A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.
- A resume tailored for this position.
LEGAL EMPLOYMENT
The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.
APPLICATION NOTICE
You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply” page.
Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you’re experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.
EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
BARGAINING UNIT
If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to: recruitment.services@alaska.gov
For applicant password assistance please visit: https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=alaska
Contact Information
Heather McCausland Employment Services Technician 3 Phone: (907) 352-2501 Fax: (907) 376-4447 heather.mccausland@alaska.govCareers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)
Insurance Benefits
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Health insurance, which includes employer contributions toward medical/vision/dental
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The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
- AVTEC
- Confidential
- Correctional Officers
- Marine Engineers
- Mt. Edgecumbe Teachers
- Supervisory
- Unlicensed Vessel Personnel/Inland Boatmans Union
- Exempt employees (not covered by collective bargaining)
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The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
- General Government
- Labor, Trades and Crafts
- Public Safety Employees Association
- Masters, Mates & Pilots
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The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
- Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
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Group-based insurance premiums for
- Term life (employee, spouse or qualified same sex partner, and dependents)
- Long-term and short-term disability
- Accidental Death and Dismemberment
- Long-term care (self and eligible family members)
- Supplemental Survivor Benefits
- Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
- Membership in the Public Employees Retirement System (PERS)/Teachers Retirement System (TRS)
- Matching employer contribution into a defined contribution program (new employees)
- Employer contribution into a defined benefit or defined contribution program (current employees)
- Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
- Option to enroll in the Alaska Deferred Compensation Program
- Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
Paid Leave & Other Benefits
- Personal leave with an accrual rate increase based on time served
- Eleven paid holidays a year
