DMV SYSTEMS SPECIALIST

State of New Hampshire Job Posting

Department of Safety

Division of Motor Vehicles

23 Hazen Drive, Concord, NH 03305

DMV SYSTEMS SPECIALIST

(Clerk IV)

Position #10407

The pay range for this position is $17.46 – $22.93 per an hour

The State of New Hampshire, Department of Safety, Division of Motor Vehicles, has a full time vacancy for Clerk IV (13-1190 MISC BUS OPS SPECS-1), which has a 37.5 hour work week and is considered non-exempt.

SUMMARY: Trains, monitors and assists authorized agents of the State, and other entities on the use of the Motor Vehicle systems, and answers questions within the Agent Helpdesk consistent with applicable state motor vehicle laws, administrative rules and policies and procedures.

YOUR EXPERIENCE COUNTS – Under a recent change to the rules, an applicants relevant experience now counts towards formal education degrees referenced below! See Per 405.1 .

18 Months or 1.5 Years of additional relevant experience = Associates degree

36 Months or 3 Years of additional relevant experience = Bachelors degree

54 Months 4.5 Years of additional relevant experience = Masters degree

Education: High school diploma or high school equivalency credential. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Three years of experience in a clerical position, including supervisory experience.

License/Certification: None required.

SPECIAL REQUIREMENTS:

1. Selected candidate will undergo a fingerprint based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information.

2. Selected candidate(s) will be required to attend and successfully complete an intensive multi-week training program of classroom and on the job training, with weekly evaluations to ensure compatibility, suitability and ability to learn the complex motor vehicle systems, computer systems, processes, procedures, forms and transactions, while providing first rate customer service in an expedient, timely, accurate and polite manner in a high volume customer service area or workstation. Continued employment is contingent upon successfully completing all aspects of the training program within the first six months of employment.

3. May be required to work a flexible schedule including, but not limited to, early morning, evening and/or weekend hours. Maybe required to travel throughout the State and work at various satellite offices for periods of time.

Responsibilities:

Trains authorized agents on the use of the Motor Vehicle computer systems, financial systems, inventory control procedures and other related systems and procedures.

Answers questions at the customer counter, training sessions and on the telephone, providing assistance to authorized agents of the State and customers, consistent with applicable State laws, administrative rules and the Privacy law. May assist as required in the DMV contact center answering telephone calls regarding all aspects of the DMV.

Trains authorized agents regarding NH motor vehicle laws, administrative rules, policies and procedures.

Monitors authorized agents for proper computer operation, financial system, inventory control and other related systems. Verifies that the authorized agents are abiding by NH motor vehicle laws, administrative rules and policies and procedures.

May train DMV personnel and other entities in the use of the Motor Vehicle computer systems, financial systems, inventory control procedures and other related systems.

Performs customer service, clerical, filing, and general duties as assigned, including operating the Motor Vehicle computer system(s) to serve the customers, completing various Motor Vehicle transactions.

Assists in implementing new Motor Vehicle software, hardware and procedures. Assists with scheduling training as necessary.

Troubleshoot problems for authorized agents, including checking all documents for accuracy, validity and authenticity.

Required to attend various meetings throughout the State on a regular basis. Required to work in various offices and environmental conditions.

DISCLAIMER STATEMENT: The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

For further information please contact Jennifer Bailey at Jennifer.L.Bailey@dos.nh.gov and 603-227-4204.

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits is based on the employees union status, and employee per pay period health benefit contributions will vary depending on the type of plan selected.

See this link for details on State-paid health benefits:

https://www.das.nh.gov/hr/benefits.aspx

Value of States share of Employees Retirement: 13.85% of pay

Other Benefits:

* Dental Plan at minimal cost for employees and their families ($500-$1800 value)

* Flexible Spending healthcare and childcare reimbursement accounts

*State defined benefit retirement plan and Deferred Compensation 457(b) plan

*Work/life balance flexible schedules, paid holidays and generous leave plan

*$50,000 state-paid life insurance plus additional low-cost group life insurance

*Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

https://www.das.nh.gov/jobsearch/compensation-calculator.aspx

Want the specifics? Explore the Benefits of State Employment on our website:

https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf

https://www.das.nh.gov/hr/index.aspx

EOE

TDD Access: Relay NH 1-800-735-2964