Customer Service Assistant 1 – 20058354

Customer Service Assistant 1 – 20058354

About Us:

The Mission of the Ohio Department of Commerce is promoting prosperity by protecting what matters most.

The Division of Unclaimed Funds reunites Ohioans with their hard-earned but forgotten money. This includes taking reports of unclaimed funds that result when an account becomes dormant and the business no longer has contact information for the account owner, holding these funds for safekeeping and working aggressively to track down the rightful owner.

What we do:

As the state’s chief regulator, the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach, education, and customer-focused service.

Commerce is comprised of seven operating divisions and two standalone programs that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and medical marijuana. Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans.

Our Gu iding Principles:

Making an IMPACT for the customer:

• Inclusive
• Motivated
• Proactive
• Accountable
• Customer-Focused
• Teamwork

What Youll Do:

• Conducts search of hardcopy or computerized records
• Answers a multi-line telephone system (i.e., takes messages, refers calls, greets walk-in customers, directs and/or registers customers furnishes printed materials or claim forms.)
• Provides basic/routine information to resolve questions or complaints from internal and external customers in response to claim inquires provides general information concerning agency/division operations/services
• Mails out correspondence and other information as necessary
• Performs, as assigned, daily importing, printing and prepares for mailing Internet claim forms via the Wagers Unclaimed Property System, prepares and/or maintains reports concerning work processed, (e.g., maintains record of calls and inquiries received, and handled)

Monday – Friday 8 am – 5 pm in office

UNUSUAL WORKING CONDITIONS: May be confined to desk answering telephone for 6.5 – 7 hours per day may work second or third shift &amp weekends in units with 24 hour/7 days per week operations.

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan.

Dental, Vision and Basic Life Insurance

• Dental, vision and basic life insurance premiums are free after one year of continuous service.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Knowledge of office practices &amp procedures public relations federal &amp/or state laws, rules, policies &amp/or procedures applicable to inquiries, complaints &amp/or transactions being processed* typing/keyboarding. Skill in operation of office equipment (e.g., multi-line or single line telephone, photocopier, facsimile machine, teletype, cash register/cash counter, adding machine)* operation of personal computer or computer terminal. Ability to apply applicable laws, rules, policies &amp procedures to respond to inquiries, requests &amp/or complaints &amp/or process transactions involving several variables within familiar context handle routine contacts in writing &amp/or by telephone, teletype, e-mail, in-person &amp/or other means of communication with variety of internal &amp external customers, some of whom may be irate collate &amp classify information about data, people or things prepare &amp/or maintain accurate records &amp reports work alone on most tasks.
(*) Developed after employment.

Applications must clearly indicate how the applicant meets the minimum qualification for the position. If you meet minimum qualification due to educational achievement, please submit a copy of your unofficial transcript(s) with your application. All answers to the supplemental questions must be supported by information provided in the work experience &amp/or education sections on your civil service application. Please do not use “see resume” as a substitution for the completed application assumptions will not be made.

Application Status: You can check the status of your application online by signing into your profile. Careers to which you’ve applied will be listed. The application status is shown to the right of the position title and application submission details.

The State of Ohio is diverse, inclusive, and Equal Opportunity Employer. Under the Americans with Disability Act as Amended (ADAAA), if reasonable accommodation is required, please contact Dwanna Bagner at 614/728-4292.

The final candidate selected for this position will be required to undergo a criminal background check as well as other investigative reviews. Criminal convictions do not necessarily preclude an applicant from consideration for a position, unless restricted under state or federal law or federal restrictions. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

The State of Ohio is a drug-free Workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis).