Call Center Agent (JC-419709)

To Apply for this position:

• Set up an Account on CalCareers: https://calcareers.ca.gov/CalHRPublic/Login.aspx
• Take the Exam: https://calcareers.ca.gov/JOBSGEN/0PBCZ.PDF
• Apply for the open position by click Apply Now

Job Description and Duties

Under the general supervision of the Supervising Program Technician II, in the Customer Service Contact Center, the Program Technician I provides customer service using a telephone on a wide variety of lottery-related issues to all Lottery customers including internal staff, players, retailers and the general public. This position requires knowledge of all Lottery products including but not limited to Lottery Scratchers® and draw games, the California Lottery Act, Lottery gaming rules and regulations, multiple lottery programs, policies, security procedures, and overall Lottery operations. The position accesses highly sensitive computerized files from both the Lottery and vendors.

Desirable Qualifications

In addition to evaluating each candidates relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Excellent interpersonal and communication skills (verbal and written)
• Ability to work independently and collaboratively with teams
• Experience delivering superior customer service
• Strong organizational and time management skills
• Ability to interpret and apply specific rules, policies, and procedures.
• Ability to professionally interact with internal and external customers
• Excellent job performance
• Detail oriented
• Bilingual skills are desirable, but not required

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 4/24/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

CA State Lottery

Attn: Human Resources JC-419709

700 N. 10th Street MS#6-5

Sacramento, CA 95811

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

CA State Lottery

Human Resources JC-419709

700 N. 10th Street MS#6-5

Sacramento, CA 95811

08:00 AM – 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Department Website: http://www.calottery.com

Human Resources Contact:

Human Resources JC-419709

(916) 822-8158

careers@calottery.com

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Departments EEO Office.

EEO Contact:

Equal Employment Opportunity Office

(916) 822-8458

eeooffice@calottery.com

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Position Location

Headquarters

700 N. 10 St.

Sacramento CA. 95811

Job Type: Full-time

Pay: $3,125.00 – $4,200.00 per month

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person