IT Service Desk Associate (JC-428556)

Job Description and Duties

Under general supervision of the Service Desk and Field Support Services Supervisor (Information Technology Supervisor II), the Associate IT Service Desk Technician will serve as a member of the IT Service Desk and provide technical and administrative support for the California State Lotterys (Lottery) personal computing devices and office productivity software. The duties for this position are focused in the Client Services domain however, work may be assigned in other domains as needed.

Desirable Qualifications

In addition to evaluating each candidates relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience configuring, deploying and supporting PCs hardware, software, operating systems, peripherals, and mobile devices
• Experience working on an IT Service Desk or call center environment
• Experience working on IT equipment using remote tools
• Strong customer service skills, working with various users on IT issues.
• Strong communication, analytical, organizational, and interpersonal skills
• Ability to develop quality documentation that clearly articulates solutions
• Experience using Microsoft Operating Systems

This position requires a current IT Associate exam. If you need to take the exam or if your score has expired, click here to gain list eligibility.

Working Conditions and Telework Information:

This position is headquartered at the Sacramento HQ and is eligible for either a remote-based or office-based telework schedule. Employees must be able to report to their assigned headquarters office as needed. Travel expense to and from the assigned headquarters are the responsibility of the employee. Eligibility for telework requires employee residence in California per California Government Code Section 14200 which states: “telecommuting means the partial or total substitution of computers or telecommunication technologies, or both, for the commute to work by employees residing in California.

The Service Desk Technician will work in a fast-paced environment, with competing priorities, and critical deliverables.

a. Schedule: This position has work hours from 8:00 a.m. to 5:00 p.m. after-hours work. May require occasional work after hours, on weekends, and on holidays

b. Travel: Statewide overnight travel may be required.

c. Other: This position may be required to carry a Lottery-issued cell phone. This position may be required to be reachable outside of normal business hours.

For Assistance with how to apply see the video below:

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications –

Statement of Qualifications – A Statement of Qualifications is a narrative discussion of how your education, training, experience, knowledge, skills, and abilities meet the minimum qualifications for this position. The Statement of Qualifications serves as a document of each candidates ability to present information clearly and concisely in writing and should be typed, single-spaced, no more than two (2) pages in length, and in 12-point font. Resumes and Cover Letters do not take the place of the Statement of Qualifications. Each page must include your name and page number in the upper right-hand corner of the page. Applicants who fail to submit the Statement of Qualifications will be eliminated from the examination process.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.calottery.com

Human Resources Contact:

Human Resources JC#428556

(916) 822-8158

careers@calottery.com

Job Type: Full-time

Pay: $4,651.00 – $8,238.00 per month

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Sacramento, CA 95811