BAAS06-2024-00680-Office Support Specialist II-Cheyenne
Apply Here Job Description :
Description and Functions
Open Until Filled
GENERAL DESCRIPTION :
The Office Support Specialist II under limited supervision is responsible for providing support to the disability examiner unit, which consists of Disability Examiners, Senior Disability Examiners, and Disability Hearing Officers. Prepares claims for disability determination specialists and disability hearings officers by developing claims that require requests for medical evidence and sending various forms to claimants.
Human Resource Contact: 307-777-8727
ESSENTIAL FUNCTIONS : The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.
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Prepares claims for the Disability Determination Specialists and Disability Hearing
Officers to adjudicate claims at the initial, appellate, and continuing entitlement
levels for disability benefits filed under the Social Security Act based on federal regulations, standards, and guidelines independently develops, analyzes and
evaluates medical, psychiatric, vocational, and essential third-party evidence for
consistency, validity, and sufficiency -
Performs claim screening of Social Security disability claims to determine if there
are missing forms including but not limited to SSA-827, SSA-3367, SSA-3368,
SSA-3369 and SSA-1696 - Conducts status checks of medical evidence of record and consultative examination reports. Documents actions taken on Social Security disability claims
- Faxes documents to medical vendors. Ensures received faxes are filed appropriately and accurately
- Performs various mail room duties including distributing mail to appropriate parties
- Greets public and/or claimants and directs calls and incoming claimant questions to the appropriate party, ensuring claimant confidentiality
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Creates barcode sheets for various forms and letters. Scans various documents
into the electronic disability folder. Review the orphan queue at different times of
the day to associate documents to the correct electronic folder - Tracks the hours of each medical consultant weekly and provides information to the Senior Accountant for payment.
- Attends meetings and trainings and performs other duties as assigned to support the organization
Qualifications
PREFERENCES:
Preference may be given to those with Microsoft Word, Excel, and Outlook experience.
Experience with answering phones and the ability to speak in a clear and concise manner with clients preferred.
Preference may be given to those with exceptional customer service.
Preference may be given to those who are able to work independently with minimal supervision.
KNOWLEDGE
:
- Proficiency in applying Social Security Administration rules and regulations using the SSA mainframe and associated software.
- Proficiency in using basic computer software and email.
- Keyboarding proficiency.
- Excellent written and oral communication skills.
- Excellent organizational and time management skills.
- Excellent customer service skills.
- Excellent decision-making skills.
- Ability to communicate effectively in potentially high-stress and confrontational situations.
- Ability to work and communicate with individuals with diverse socioeconomic and cultural backgrounds.
- Knowledge of maintaining and releasing confidential information.
MINIMUM QUALIFICATIONS:
Education: Associates Degree (typically in Business) Experience: 0-2 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I OR Education & Experience Substitution: 2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I Certificates, Licenses, Registrations : None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS
:
- Typically, the employee may sit comfortably to perform the work however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
- Special physical demands are not required to perform the work.
NOTES:
- FLSA: Non-exempt
- Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.
- For the Veterans preference consideration, supporting documentation must accompany your application.
- Successful applicants will be required to pass a Federal and State background check.
- The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
- The Social Security Administration (SSA) began implementing the HSPD-12 program department-wide on October 27, 2005. Only those individuals who meet the minimum requirements under the process will be issued an SSA HSPD-12 credential. Along with this new process are new requirements:
- Everyone issued an ID badge must have a favorable background investigation, including an FBI fingerprint check for most people, this will mean a National Agency Check with Inquiries (NACI).
- All personnel must be identity-proofed, that is, they must present two forms of identification (I-9 Documents (Download PDF reader)), one of which must include a photo.
Supplemental Information
053-Workforce Services – Disability Determination Services
Click here to view the State of Wyoming Classification and Pay Structure.
URL: http://agency.governmentjobs.com/wyoming/default.cfm
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming provides employees with a range of valuable benefits and offers a fulfilling career path. Employees enjoy comprehensive healthcare coverage, including medical, dental, and vision plans, ensuring their well-being and that of their families. Additionally, the state offers multiple retirement plans, which provide financial security and stability for employees once their career in public services comes to an end. the state recognizes the importance of personal time and offers generous paid time off and flexible arrangements, allowing employees to recharge, take care of personal matters, and maintain a healthy work-life integration.
There are many benefits to living and working in Wyoming. Beautiful country with wide-open spaces, clean air, great recreational activities, and no State income tax to mention a few!
Click here to learn more!
