BAAS03-2024-00777-Office Assistant-Cheyenne
Description and Functions
Open Until Filled
GENERAL DESCRIPTION:
Provide the highest standard of customer service while performing various administrative and clerical duties, which assist in the agencys operations and processes.
Human Resource Contact: Michelle Johnson /
michelle.johnson@wyo.gov
ESSENTIAL FUNCTIONS
:
The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.
- Processes and reviews routine paperwork and/or enters data into a department log or database.
- Maintains department records system, including filing, scanning, retrieving, archiving documents, researching files, etc.
- Greets and directs a high volume of visitors, deliveries, and the general public. Makes calls and answers telephones and may route calls to appropriate staff.
- With appropriate information, responds to requests for information, makes referrals, and resolves customer complaints. This may involve research or agency-specialized knowledge.
- Performs fiscal functions such as payment and tracking of economic & social services providers.
- The specialized nature of the job may be required to train/guide others in an agency-specific process.
Qualifications
KNOWLEDGE :
- Knowledge of word processing, spreadsheet, and email programs.
- Knowledge of reviewing and editing documents for accuracy and completeness.
- Knowledge of methods used to deal with the public tactfully.
- Knowledge of telephone etiquette and coordinating telephone and visitor traffic.
- Knowledge of preparation of records, reports, and correspondence.
MINIMUM QUALIFICATIONS:
Education: High School Diploma
Experience:
0-2 years of progressive work experience (typically in Business Office Communications)
OR
Education & Experience Substitution:
1-3 years of progressive work experience (typically in Business Office Communications)
Certificates, Licenses, Registrations:
None
Necessary Special Requirements
PHYSICAL WORKING CONDITIONS:
- Typically, the employee may sit comfortably to perform the work however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
- Special physical demands are not required to perform the work.
NOTES:
- FLSA: Non-Exempt
- All positions within the Department of Family Services will require a background information check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation for every successful applicant.
Supplemental Information
049-Department of Family Services
Click here to view the State of Wyoming Classification and Pay Structure.
URL: http://agency.governmentjobs.com/wyoming/default.cfm
The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.
Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
Working for the State of Wyoming provides employees with a range of valuable benefits and offers a fulfilling career path. Employees enjoy comprehensive healthcare coverage, including medical, dental, and vision plans, ensuring their well-being and that of their families. Additionally, the state offers multiple retirement plans, which provide financial security and stability for employees once their career in public services comes to an end. the state recognizes the importance of personal time and offers generous paid time off and flexible arrangements, allowing employees to recharge, take care of personal matters, and maintain a healthy work-life integration.
There are many benefits to living and working in Wyoming. Beautiful country with wide-open spaces, clean air, great recreational activities, and no State income tax to mention a few!
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