Administrative Assistant I

Job Description:

Scope
Assignments can be in functional areas such as administration, nursing floors, clinical areas, clinics, support areas, or other areas. Generally works under limited supervision, while acting on own initiative and direction. May provide assistance to a higher level clerical employee and/or may supervise lower level clerical employees.

Job Essentials
1. Performs a variety of clerical functions to assist the department manager in planning, organizing, implementing, and accomplishing department day-to-day functions and goals.
2. Greets customers, receives and screens incoming calls, answers routine inquiries, and routes calls to appropriate individual in a courteous and efficient manner.
3. Distributes, educates, and explains processes and paperwork to patients and customers. Responds to requests for information and appropriately releases information based on policy, ensuring customer requests and work assignments are prioritized and completed correctly and efficiently.
4. Collects information, compiles data from one or more sources, searches and investigates information, and makes and checks routine calculations for specified forms, report formats, presentations, or other documents requiring specific knowledge of functional operations. Proof-reads and completes documents, checking for accuracy.
5. Enters data and manages information in a database. Maintains complex files and records. Maintains and updates department resources and tools such as employee lists, referral lists, phone lists, organizational charts, or other department information.
6. Types memos, correspondence, forms, reports, and other documents from rough drafts using professional business writing standards. May prepare first draft.
7. Prepares, sends, sorts, and distributes mail.
8. Utilizes and provides basic maintenance for all office equipment including computers, scanners, phones, fax machines, printers and copiers. Ensures the office equipment and facility/work area is in proper working condition. Contacts the appropriate service provider (i.e. housekeeping, computer support, or office equipment vendor) to resolve any issues that arise. Coordinates regular maintenance as needed.
9. Prioritizes and manages leaders calendars to ensure business objectives are met. Schedules and confirms appointments, meetings, and travel arrangements. Uses judgment in matters affecting supervisors calendar.
10. Provides support for meetings including preparing agendas, reserving rooms, sending appointments, coordinating catering, and recording and distributing minutes. Sets up and trouble shoots phone, video, and web conferencing.
11. Orders, stocks, monitors, and maintains adequate office and other supply inventory levels.
12. Investigates simple assigned problems including research, data, and information requirements as well as analysis techniques.
13. Tactfully handles difficult situations with staff and customers while remaining positive and professional. When needed, escalates issues to the appropriate staff member.
14. May provide medical transcription for clinical staff. Transcribes medical reports.
15. May act as a timekeeper and ensures timely and accurate submission of payroll information.
16. May complete accounts payable, billing, and purchasing processes according to policy.



Minimum Qualifications

• Experience using advanced computer skills. Examples are complex formatting, mail merge, formulas, creating charts and graphs, data manipulation, creating and running reports, creating presentations, and using multimedia content.
• Experience in an office setting or working in a clerical position with customer service, keyboarding, and data entry responsibilities.
• Demonstrated interpersonal verbal and written communication skills including being proficient in spelling, punctuation, grammar, and other English language skills.
Demonstrated basic math skills.

Preferred Qualifications

• Post high school education such as college courses or trade school courses with business or computer subject matter
• Experience working in a healthcare setting
• Medical terminology experience
• One year of experience with medical transcription.
Experience with spreadsheets and presentation software.
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Physical Requirements:

Anticipated job posting close date:

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers , and for our Colorado, Montana, and Kansas based caregivers and our commitment to diversity, equity, and inclusion .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.