Workplace Experience Coordinator

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description: Workplace Experience Coordinator

Location: San Francisco full-time, on-site required

Position Overview

The Workplace Experience Coordinator plays a pivotal role in fostering a workplace environment that is welcoming and conducive to innovation and collaboration. This role is vital to ensuring that our physical office and its programming run smoothly and align with our commitment to making the San Francisco office an energetic and appealing destination for both employees and customers. As an on-site representative of our brand, this Visa Ambassador will be expected to carry out job responsibilities with a hospitality mindset and positive attitude.

Key Responsibilities and Tasks

• Community Facilitator: Welcome visitors at the lobby and direct or escort to fifth floor reception for a warm introduction to the appropriate contact. Provide hospitality services to waiting visitors such as providing information about office amenities, and food and snack options to make the visit more comfortable.

• Site Tours: Conduct site tours with an overview of the vision for the office and the key features that support the workplace experience. Possess in-depth knowledge of the neighborhood with the ability to make recommendations on services in the local area.

• Office Support: Collaborate with the facilities team to communicate and implement scalable operational procedures for the efficient delivery of workplace services.

• Meeting Room/ Collaboration Areas Maintenance: Conduct regular checks of meeting rooms, collaboration areas, and work areas monitoring for cleanliness and general readiness, and coordinating with the facilities team as needed.

Key Skills

• Excellent people skills with the ability to maintain a professional and positive attitude in a high-paced work environment.

• Enthusiastic about working in an active environment away from a desk.

• Outstanding interpersonal relationship building and communication skills (verbal and written).

• Ability to manage time, work independently, and see projects through to completion.

• Eager to learn new tasks and technology quickly.

• Strong organizational, proactive problem-solving, and decision-making skills.

• Ability to work under pressure and manage multiple tasks at once.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 98,000.00 to 138,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.