Virtual Teller
Apply Here Job Description :
If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.
SUMMARY:
The Virtual Teller is responsible for providing a wide variety of Credit Union services to members including transactions, disseminating information, problem resolution and applicable product/service suggestions. Virtual Tellers will perform their duties via telephone, e-channel and video stream. Virtual Tellers are required to follow all established procedures, policies and processes. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
SUMMARY:
The Virtual Teller is responsible for providing a wide variety of Credit Union services to members including transactions, disseminating information, problem resolution and applicable product/service suggestions. Virtual Tellers will perform their duties via telephone, e-channel and video stream. Virtual Tellers are required to follow all established procedures, policies and processes. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
-
Provide service regarding Savings accounts by:
- Informing members of general information concerning Savings accounts and credit union membership.
- Assisting with process to open new Savings accounts for members and starting payroll deductions if requested.
- Calculating dividends for members or explaining process and interpreting statements.
- Processing withdrawals or transfers at member’s request.
- Quoting and explaining savings activity to members.
- File maintaining Savings accounts as necessary.
- Initiating process to stop payment on savings checks at member’s request.
- Initiating and completing, if time allows, any research dealing with Savings accounts.
- Taking requests for savings statement copies and initiating charge for that service if applicable.
- Helping with any miscellaneous request by member.
-
Provide service for Checking accounts by:
- Informing members of general information concerning Checking accounts.
- Assisting with the process to open new Checking accounts with Debit card, overdraft protection and payroll deductions if requested.
- Calculating dividends or explaining process when requested.
- Quoting and explaining Checking account activity to members and assisting with general problem-solving concerning checking activity.
- Transferring funds to and from Checking account at member’s request.
- File maintaining Checking accounts as necessary.
- Assisting members in ordering checks.
- Assisting members in ordering replacement Debit cards and in reporting Lost and Stolen Debit cards.
- Initiating process to order copies of checks.
- Initiating and, if time permits, completing any research requests by member.
- Helping with any miscellaneous request by member.
-
Provide service regarding loans by:
- Having the ability, through general understanding, to provide member with limited information regarding the types of available loans including: annual percentage rate range, repayment terms, ancillary product options, and the loan process.
- Completing file maintenance as necessary.
-
Provide service regarding Savings Certificates and IRA accounts by:
- Having the ability, through general understanding, to provide members with limited information regarding types of accounts, rates, process to open accounts and account activity.
-
Provide service regarding VISA credit cards by:
- Processing transfer of VISA payment from member’s accounts.
- Educating members on self-help options for making payments to credit cards.
- Informing member of general information regarding VISA accounts.
-
Provide support regarding Online Banking, Bill Pay, A2A and P2P by:
- Giving member general information on process and features.
- Aiding members in new Online Banking enrollment.
- Troubleshooting enrollment, connection and processing issues.
- Resetting Online Banking passwords and unlocking accounts.
- Escalating calls to the E-Services Team when necessary.
-
Provide support regarding Debit Cards by:
- Verifying Debit Card transactions.
- Ordering replacement card and educating members on the PIN setting process.
- Cancelling lost and stolen cards and notating member profile as needed.
-
Developing proficiency in the Client Central platform to:
- Troubleshooting card and transaction issues.
- Resetting PIN attempts.
- Adding travel, general denial and internet transaction exceptions.
- Resolving fraud cases in Case Tracker and making notes.
- Removing any restrictions on the card.
- Process check-by-phone loan payments using the SWBC/Auto Pilot platform.
- Provide general information on credit union promotions and community events.
- High School Diploma or Equivalent
- 2-3 years of applicable work experience
- Excellent verbal and written communication skills.
- Strong basic math skills.
- Proficient use of PC and all technologies required for job function.
- Ability to take direction and follow through on assigned tasks.
- Excellent organizational skills.
- Ability to work in a virtual team environment.
- Ability to successfully navigate potentially stressful and adverse situations.