Unit Clerical Associate

Scope of Position

The Ohio State University Medical Center is committed to enhancing the quality of care provided to patients. The Unit Clerical Associate (UCA) functions as an integral member of a team of care providers on a patient care unit reflecting a culture of cooperation, enthusiasm, and mutual respect. The patient care team provides patient care and supportive services that are directed towards achievement of patient care outcomes, maximizing the patient’s involvement in his/her own plan of care, improving service levels, reducing the length of hospitalization and decreasing costs. Patients and their family will experience the benefits of patient focused care through the integrated skills of all care team members.

Position Summary:

The UCA coordinates the Unit Communication Center through issue identification, prioritization, decision-making, resource identification, time management and efficient work practices. Responsibilities include hospital client/guest relations effective intra and interdepartmental communications the accurate evaluation, organization and dissemination of information to the patient care team maintenance of the health care information and records the protection of patient privacy as it relates to health care records and information maintenance of information technology and communication equipment in the Unit Communication Center the integration of new information technology into the current practices and the provision of services that support the delivery of excellent patient care. The UCA provides these support services under the direction of the Registered Nurse in charge and in collaboration with other members of the patient focused care team.

Minimum Qualifications

For Hire:

Strong reading, writing and simple math (add, subtract, multiply, divide) skills required. Basic computer and keyboarding experience required. Successful completion of UCA training program is required. Customer service experience preferred. Previous health care or service oriented field experience, in an acute care setting preferred. Medical terminology beneficial.

On Going:

Demonstrates competency to meet essential job functions and the ability to adapt to the rapid changes that occur in health care. Demonstrates competency as an expert in hospital client/guest relations attends hospital customer services training within six months. Maintains knowledge related to patient care issues, quality improvement, cost reduction, and current policies, procedures, and protocols. Meets mandatory educational and health requirements. Demonstrates computer skills required to meet job functions.

Function: Clinical Support

SubFunction: Unit Clerical Support

Band: Individual Contributor – Technical

Level: T2 : Experienced