The Monument Assistant Operations Manager
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Description
ABOUT US
The Monument provides and maintains a user-friendly facility for entertainment, concerts, plays, conventions, sporting events, and civic gatherings to enrich the lives of the people in the Black Hills area. While doing so, we provide extraordinary customer service and safety standards which provide a memorable experience for all The Monument guests.
The City of Rapid City offers fantastic benefits including 2 healthcare options with low premiums, 6% employer-matching retirement, life insurance benefits, short-term disability, and generous vacation and sick leave. For a detailed benefit summary, click here.
Position Details
ABOUT OUR JOB
This position is responsible for assisting the Operations and Engineering departments to ensure that all events, facility planning, and maintenance requirements are met. Must possess the ability to manage multiple tasks simultaneously, while remaining organized, efficient, and calm under pressure. Ability to communicate effectively and adapt to various communication methods and styles is essential. This role requires working extended and/ or irregular hours including nights, weekends, and holidays.
Essential Duties and Responsibilities:
- Assists in training, planning, scheduling, assigning, and directing employees engaged in preparing for events, meetings, and other assemblies, and in cleaning, setup, teardown, conversion, and maintenance of building, grounds, and equipment performs applicable duties of supervisor in supervisor’s absence.
- Assists in maintaining and ordering supplies, equipment, and inventory.
- Prepares daily work task sheets for team leads and ensures they are completed.
- Assists Operations Manager with payroll duties to include reviewing employee hours and allocating hours to events.
- Assists with interviewing, hiring, and training employees assists in appraising performance, rewarding and disciplining employees addresses complaints and resolves problems of operations employees.
- Assists with liaising with building tenants, events, and shows as it relates to operations.
- Conducts employee training for Operations/Engineering Division employees in the safe operation of various equipment including forklift, airlift, bucket lift, carpet extractors, and power scrubber and proper handling of chemicals used for cleaning and maintenance.
- Identifies housekeeping needs within the facility, assigns them, and ensures that they are carried out satisfactorily
- Ensures that the operations department receives pertinent information for the most effective use of the facility and staffing
- Provides clear, concise, and timely communication of directives to other departments.
- Assists with the implementation of the facility rules, regulations, policies, and procedures.
- Assists in the development of safety programs and ensures documentation.
- Serves in on?call rotation with Operations and Engineering staff for after-hour emergencies.
- Serves in rotation with other designated team members as “Manager on Duty” for various events.
- Other duties and responsibilities as assigned.
Additional Information
ABOUT YOU
We understand your time is valuable and encourage you to apply if you possess the following qualifications
Education and Experience:
- Associate’s degree and/or two (2) years directly related experience in the building operations and maintenance field.
- Possess a valid driver’s license or ability to obtain within 30 days from date of hire.
