TELEPHONE OPERATOR 1
Apply Here Job Description :
Opening Date/Time 04/30/2024 12:00AM Central Time
Closing Date/Time 05/06/2024 11:59PM Central Time
Salary (Monthly) $2,292.00 – $3,433.00
Salary (Annually) $27,504.00 – $41,196.00
Job Type Full-Time
City, State Location Memphis, TN
Department Mental Health and Substance Abuse Services
1. Complete a criminal history disclosure form in a manner approved by the appointing authority
2. Agree to release all records involving their criminal history to the appointing authority
3. Supply a fingerprint sample prescribed by the TBI based criminal history records check. Examination Method: Education and Experience,100%, for Preferred Service positions.
Location:
Shelby County
Last Day to Apply:
May 6, 2024
Business Unit:
Labor/Trades/Facility Mgmt
Job Family:
Mental Health
Job Opening ID:
57464
Job Information
State of Tennessee Job Information
Opening Date/Time 04/30/2024 12:00AM Central Time
Closing Date/Time 05/06/2024 11:59PM Central Time
Salary (Monthly) $2,292.00 – $3,433.00
Salary (Annually) $27,504.00 – $41,196.00
Job Type Full-Time
City, State Location Memphis, TN
Department Mental Health and Substance Abuse Services
LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF MENTAL HEALTH & SUBSTANCE ABUSE SERVICES, MEMPHIS MENTAL HEALTH INSTITUTE, SHELBY COUNTY
Qualifications
Education and Experience: Education equivalent to graduation from a standard high school. Substitution of Experience for Education: Qualifying full-time clerical experience may substitute for the required education on a year-for-year basis. Necessary Special Qualifications: Applicants for this class may be required to:1. Complete a criminal history disclosure form in a manner approved by the appointing authority
2. Agree to release all records involving their criminal history to the appointing authority
3. Supply a fingerprint sample prescribed by the TBI based criminal history records check. Examination Method: Education and Experience,100%, for Preferred Service positions.
Summary
Responsibilities
- Monitors fire control system by listening for an alarm and identifying the location of where the alarm was activated.
- Operates two-way radio to dispatch security and patrol officers in response to emergency calls.
- Uses public address system and/or paging system to announce emergency situations or page medical staff or other employees.
- Handles emergency calls for medical, fire, police, and other aid by obtaining information about the emergency situation and contacting the appropriate response agency.
- Calls monitoring service to report verified emergencies or non-emergency situations when an alarm has been set off.
- Uses a computer to enter and retrieve information, including using word processing and spreadsheet software, as well as job-specific software.
- Resolves simple conflicts without supervisory input to ensure timely and efficient performance and maintain positive working relationships.
- May place long distance calls for other staff with no access to outside telephone lines.
- Answers incoming local and long-distance telephone calls and provides assistance by answering simple questions (e.g., directions to facility, operating hours) or making proper switchboard connections to the persons requested.
- Assists visitors by answering questions and directing them to appropriate area for their visit.
- Assists supervisor in giving brief training to new and inexperienced associates in telephone system.
- Performs a variety of clerical work such as copying, sorting records, filing, and incidental typing not requiring speed.
- Updates lists of telephone numbers, addresses, and employee work locations by editing a computer.
Competencies
Competencies:- Listening
- Patience
- Technical Learning
- Conflict Management
- Customer Focus
- Ethics and Values
- Peer Relationships
- Learning on the Fly
- Time Management
- Basic Knowledge of procedures for requesting emergency services
- Basic reading comprehension skills
- Basic speaking skills
- Active listening skills
- Basic skill in operating and controlling equipment or systems (e.g., fire alarm systems, telephone/paging systems)
- Basic writing skills
- Ability to quickly respond (with hand, finger, or foot) to a signal (sound, light, picture) when it appears
- Basic deductive reasoning abilities
- Ability to speak clearly so others can understand
- Basic oral comprehension abilities
- Basic oral expression abilities
- Basic written comprehension abilities
- Finger dexterity
- Ability to focus on a single source of sound in the presence of other distracting sounds
- Ability to tell the direction from which a sound originated
- Ability to identify and understand the speech of another person
- Ability to shift back and forth between two or more activities or sources of information
- Basic memorization abilities
- Basic written expression abilities
- Manual dexterity
Tools & Equipment
- Telephone
- Fax Machine
- Printer
- Two-Way Radio
- Computer
- Alarm/Emergency Response System