Position Status: Full-time, Day Shift, 40 hours

Standard Working Hours: 8:00AM to 5:00PM (EST) OR 9:00AM to 6:00PM (EST). Call Center Operations is 8:00 AM – 8:00 PM.

Location: Hybrid work schedule. Will report to the office 3 days a week. Located at 1330 Sentara Park, Virginia Beach, VA 23464.

Job Description Summary

• Responsible for the daily operations of the department to include being a resource for questions, assist with daily activities and maintain a well-trained, productive and service-oriented work group.

• Also, responsible for performance monitoring and improvement efforts in support of division strategies specific to customer service, quality, and financial accuracy.

• Supports the team by developing and maintaining strong, collaborative relationships with members, providers and internal business partners and identifies opportunities for improvement, recommends solutions, and implements recommendations to facilitate change. In addition, serves as a role model for communication and teamwork between departments and divisions.

• Manages team of 1 to 13

Required qualifications

• Required: Healthcare – 3 years

• Associates Degree (or higher) preferred or a minimum of five years of related experience in lieu of education is required.

Preferred qualifications:

• Preferred: Call Center – 3 years

• Preferred: Managed Care – 2 years

• Preferred: Previous supervisory experience

• Preferred: Proficient in Microsoft Office Suite (Outlook/Excel/Word/Powerpoint)

Diversity and Inclusion at Sentara

Our vision is that everyone brings the strengths that come with diversity to work with them every day. When we are achieving our vision, we have team members that feel they belong and can be their authentic selves, and our workforce is reflective of the communities we serve.

We are realizing this vision through our Diversity and Inclusion strategy, which has three pillars: A diverse and talented workforce, an inclusive and supportive workplace, and outreach and engagement with our community. We have made remarkable strides in these areas over the past several years and, as our world continues to evolve, we know our work is never done.

Our strategies focus on both structural inclusion , which looks at our organizational structures, processes, and practices as well as behavioral inclusion , which evaluates our mindsets, skillsets, and relationships. Together, these strategies are moving our organization forward in an environment that fosters a culture of mutual respect and belonging for all.

Please visit the link below to learn more about Sentara’s commitment to diversity and inclusion:

https://www.sentara.com/aboutus/diversity

Sentara Overview
For more than a decade, Modern Healthcare magazine has ranked Sentara Healthcare as one of the nations top integrated healthcare systems. Thats because we are dedicated to growth, innovation, and patient safety at more than 300 sites of care in Virginia and northeastern North Carolina, including 12 acute care hospitals.

Sentara Benefits
As the third-largest employer in Virginia, Sentara Healthcare was named by Forbes Magazine as one of Americas best large employers. We offer a variety of amenities to our employees, including, but not limited to:

• Medical, Dental, and Vision Insurance

• Paid Annual Leave, Sick Leave

• Flexible Spending Accounts

• Retirement funds with matching contribution

• Supplemental insurance policies, including legal, Life Insurance and AD&ampD among others

• Work Perks program including discounted movie and theme park tickets among other great deals

• Opportunities for further advancement within our organization

Sentara employees strive to make our communities healthier places to live. Were setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For information about our employee benefits, please visit: Benefits – Sentara (sentaracareers.com)

Join our team! We are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, and growth!

To apply, please go to www.sentaracareers.com and use the following as your Keyword Search: JR-56397 .

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Talroo – Health Plan

Healthcare, Health Plan, Call Center, MCO, Managed Care, Customer Service, Team Coordinator, Associates, Hybrid, Virginia Beach, VA, Virginia, Supervisor