TCE Customer Service Rep

Job Responsibilities:

• Generates sales to customers for parts, assemblies, truck rebuilds, used parts and pm agreements.
• Acts as a liaison between Taylor Construction Equipment and the customer. Helps resolve any problems the customer feels he/she has with receiving parts, quality of work performed by serviceperson, quality of rebuilt components, invoicing, and any other problems necessary to maintain rapport with the customer.
• Quotes service in the field and works with all customer relations.
• Incumbent manages and reports to customer details of their comprehensive preventative maintenance plan.
• Incumbent is to provide a detailed call report to the Sudden Service Manager weekly to discuss customer concerns and demands in the field.
• Communicates twice daily with the direct parts representatives passing on any information or parts orders.
• Incumbents will make constant recommendations and suggestions for merchandising programs and also the benefits of preventative or full maintenance agreements.
• Maintains and submits accurate and timely vehicle expense reports and personal expenses.
• Must maintain a clean truck and neat appearance while representing Taylor Construction Equipment
• Incumbent will report all Equipment sales and rental leads to our sales team.
• Must participate in all manufacturers parts training pertaining to Taylor Construction Equipment.

Job Requirements:

• High school education or GED equivalent.
• Must have valid driver’s license and good driving records to be insurable by corporate insurance carrier.
• Basic knowledge of computers.
• Travel out of town two to three times per week.
• Experience in sales would be a plus although not required.
• Knowledge of the Taylor Parts System would be a plus.
• Knowledge of Construction Equipment
• Excellent communication skills.
• Possess tact and diplomacy to deal with customer base and peers.

Job Requirements:

• High school education or GED equivalent.
• Must have valid driver’s license and good driving records to be insurable by corporate insurance carrier.
• Basic knowledge of computers.
• Travel out of town two to three times per week.
• Experience in sales would be a plus although not required.
• Knowledge of the Taylor Parts System would be a plus.
• Knowledge of Construction Equipment
• Excellent communication skills.
• Possess tact and diplomacy to deal with customer base and peers.