Surgery Scheduler

The Surgery Scheduler is responsible for: Demonstrating excellent customer service that promotes patient, staff and customer satisfaction that reflect the mission, vison and values of Nemours. The Surgery Scheduler will schedule inpatient/outpatient surgeries and procedures for their departments as requested by the physician. To submit requests and ensure authorizations/ precertification are obtained for all surgeries/procedures, diagnostic testing, OT, PT, Sleep Studies and DMEs as ordered by the physician. Must be able to interact with coworkers and clinic personnel in a productive manner. Must be able to meet deadlines and be detail oriented.

Primary Responsibilities:

• Communicated effectively with patient families and provider great customer service.

• Promote open communication and positive attitude with physicians and staff.

• Ensure all authorizations/precertification are secured prior to scheduled surgeries/procedures.

• Provide all needed surgical information to partnering hospital/facilities.

• Provide education to patients and families regarding surgeries/procedures.

• Register patients and make sure we have correct demographics in system.

• Communicate with physician and staff regarding difficult situations with scheduling and/or authorizations/precertifications.

Qualifications:

• High School Diploma or equivalent required
• Healthcare scheduling required
• Surgery scheduling experience preferred