Supervisor, Customer Operations

Posted 2 weeks ago
Equinix, San Jose, CA 95119, Openings : 1,
Apply Here Job Description :

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinixs trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.


Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Supervisor, Customer Operations

Job Summary

The Supervisor, Customer Operations provides direct supervision to individual contributor Customer Operations Technicians, guides Customer Operations work teams, and is actively involved, as required, to meet schedules and resolve problems in the Data Center. The Supervisor, Customer Operations assigns tasks and monitors work at frequent intervals, and maintains schedules and workflow of the team.


Responsibilities

Leadership

  • Provides immediate supervision to a unit or group of employees

  • Assigns, instructs, and supervises the team

  • Plans core duties for the team to complete

  • Ability to manage and supervise a project team

  • Manages personnel compared to workload (could include support from other Data Centers)

  • Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety ensures full compliance with quality assurance program

Systems Support

  • Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix

  • Summarizes the findings during the troubleshooting and produces Incident Reports for the customer

  • Performs troubleshooting and supports customers

Installation

  • Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables

  • Performs testing of cables before handing to customer

Vendor Management

  • Manages, briefs, and instructs vendors for installation, testing, and labeling

Maintenance

  • Performs preventive maintenance to Data Center equipment to prevent faults from occurring

Project Management

  • Handles multiple projects and assists in designating work to team

Technical Expertise

  • Extensive knowledge in network and equipment platforms, systems, and circuits


Qualifications

  • Typically requires a minimum of 5 years of related experience with a Bachelor’s degree, or equivalent work experience

The United States targeted pay range for this position in the following location is / locations are:

  • San Francisco, CA / Bay Area: $89,000 to $142,000 per year
  • California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $82,000 to $130,000 per year
  • Colorado, Nevada, Rhode Island: $74,000 to $118,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:

USA Benefits eBook Last Date For Apply: 2024-07-26 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here