Suicide & Crisis Lifeline Quality CoordinatorSuicide & Crisis Lifeline Quality Coordinator
Apply Here Job Description :
Position: Suicide & Crisis Lifeline Quality Coordinator
Location: Indianapolis, IN (Remote)
Duration: 08 Months (Extendable)
Webcam Interview
Description of services:
- Develop State quality plan for 988 Suicide and Crisis Lifeline Centers, ensuring alignment with Vibrant and SAMHSA requirements
- Collaborate with quality teams at each of 5 Indiana call centers to ensure compliance with Indiana’s plan
- Conduct quality improvement activities including but not limited to: Communication to sites, prepares QI documents, facilitates logistics, compiles findings, develops finding and compliance reports
- Regularly monitors accrediting body standards to align with Indiana Code and Rule.
- Develop and carry out plan for complaints and incident reporting in alignment with quality team
- Collects, manages, and analyzes data pertaining to initiatives to improve quality, identify trends
- Participates in development and implementation of provider training, education, and forums in preparation for quality improvement changes and updates.
- Facilitates training, implementation, and compliance activities per requirements.
- Assist in revising training material as needed.
- Monitors provider’s quality measures progress, outcomes, and implementation of corrective action plans as needed.
- Develops, maintains, and monitors tracking logs and databases to ensure complete and accurate data is entered within the designated timeframes.
- Develops and delivers educational and technical assistance initiatives based up on data analysis
- Performs other duties as assigned.
- Personal/Lived experience accessing crisis services for a mental health, substance use, and/or suicide-related crisis
- Experience with quality plan development and implementation
- Experience with data and technical assistance
- Familiarity with
- Demonstrates cultural and linguistic competence and understands impact of unique challenges for underrepresented groups accessing crisis services, including BIPOC, LGBTQ+ populations, and rural communities
- Ability to work collaboratively with cross functional teams
- Clear written and verbal communication skills
- Comfort, willingness and ability to learn, adopt, and utilize new technology and software
- Excellent project coordination skills, including multitasking and setting priorities on work assignments
