SENIOR TELLER II (DMV)
Apply Here Job Description :
Class Definition
GENERAL STATEMENT OF DUTIES: Within the Division of Motor Vehicles (DMV), to assist in reconciling currency, credit cards and checks received from various offices and external partners according to established procedure and in maintaining simple records thereof as required, to personally to perform such duties and to do related work as required. SUPERVISION RECEIVED: Works independently under the general supervision a superior from whom assignments are received work is usually reviewed in progress and upon completion for conformance with laws, policies, procedures, and methods, and for results obtained work is subject to internal check and to audit at undetermined intervals by departmental representatives, by state accountants and representatives of the State Controllers Office. SUPERVISION EXERCISED: Usually none, but periodically will be called on to lead, mentor and/or assist in the training of DMV personnel and partners as pertains to cash handling and reconciliation procedures.Illustrative Examples of Work Performed
Within the Division of Motor Vehicles (DMV), to assist in reconciling currency, credit cards and checks received from various offices and external partners according to established procedure and in maintaining simple records thereof as required, to personally to perform such duties.- To review the work of Tellers, Customer Service Representatives, and other division personnel and partners by checking transaction records and reconcile total cash received and/or disbursed against cash on hand at start of day.
- To lead, mentor and/or assist in the training of DMV personnel and partners as pertains to cash handling and reconciliation procedures, including making cash payments in accordance with established procedure to insure the proper notations on checks or other documents or records.
- To make frequent checks of deposit slips and other necessary reports or records of receipts and disbursements. As required, to personally receive and/or disburse currency and checks and perform other duties related to the work of a Teller.
- To assist in other registry functions by providing information, researching, and verifying information to the public to ensure that all requirements have been compiled with, for the issuing of permits, operator’s license(s) and registrations.
- To provide technical assistance to the public to receive taxes, fees and other monies pertaining to motor vehicle transactions and to maintain simple records thereof.
- To explain the requirements for and to assist the public in collecting payment of the sales tax and/or fees for the appropriate document being processed and to officially validate and issue same.
- To be responsible on a regular basis for sorting and counting currency, credit cards and checks and to be accountable for totaling all taxes, fees and other monies received by DMV offices.
- To maintain accurate daily entries of returned checks and prepare and mail notifications to the customers.
- To prepare required reports, memorandum, and correspondences on behalf of the Division.
- To provide quality service to DMV customers in a professional, efficient, and courteous manner in person, on the phone, electronically and through office staff.
- To do related work as required.
Required Qualifications for Appointment
KNOWLEDGES, SKILLS AND CAPACITIES: A thorough knowledge of the procedures and practices used in handling and accounting for the receipt and disbursement of monies and the ability to apply such practices and procedures considerable speed and accuracy in counting money the ability to detect irregularities in checks, vouchers, credit cards or similar cash items a thorough knowledge of the Division of Motor Vehicles and serviced provided by the DMV the ability to lead, mentor, and train Tellers, Customer Service Representatives, and other DMV personnel and partners as pertains to cash handling and reconciliation procedures the ability to deal courteously with the public and co-workers and related capacities and abilities.EDUCATION AND EXPERIENCE: Education: Graduation from a high school of recognized standing, including or supplemented by courses in finance, bookkeeping, accounting, or related subjects. Experience: Employment in a responsible capacity which involved receiving and accounting for money or previous experience as a Customer Service Representative I, II or III or successful completion of the Cross-Training DMV Program which includes proficiency in core tasks and main functions of the DMV as evaluated by an assigned supervisor. Or, any combination of education and experience that is substantially equivalent to the above education and experience.
Supplemental Information
This position is located in the Cashiers Office at the DMV Main Office, Cranston.
Prior experience as a DMV Customer Service Representative preferred.
The Federal REAL ID Act and its implementing regulations require the successful applicant to pass a name-based and fingerprint-based criminal history.
