Risk Associate Analyst

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are seeking a Renewals Risk Associate who is dedicated to maximizing the value and potential of Salesforce products for our clients. You will play a pivotal role in driving customer success and minimizing attrition rates through proactive engagement and strategic management of the Renewals IQ program. You will be responsible for ensuring that targeted at-risk customers are vetted, engaged, and provided with tailored solutions to enhance their experience and promote renewal success.



The ideal candidate is highly organized and deeply committed to Renewals Risk Management. You possess a genuine enthusiasm for delivering engaging presentations and connecting with audiences virtually. With a natural curiosity for technology, you excel at identifying customers pain points and business challenges. Leveraging your expertise and exceptional communication skills, you consistently deliver outcomes aligned with customer needs and objectives. Your greatest satisfaction is achieved when you successfully foster a deep appreciation for Salesforce within clients, reflecting your passion for the platform.

Responsibilities

• Conduct proactive health checks with at-risk customers to assess status, identify concerns, and gather info for resolution.

• Uncover customer issues, identify risks of adoption and provide a tailored plan of action.

• Collaborate with sales, customer success, and renewals regarding customer support and resolution.

• Explain the product &amp business value and how these values drive customer decisions.

• Offer tailored advice and insights to the customer in order to help them maximize current ROI and make them aware of the added value of other Salesforce products.

• Translate business needs into solutions, partnering with cross-functional teams.

• Commit to continuous learning via certifications and online courses.
  

Required Skills/Experience

• Good customer-facing communication and presentation skills

• Able to handle objections, prioritize customer issues, and to effectively drive resolution and program success

• Able to collaborate with teams of all shapes and sizes while also being able to work independently as a self-directed learner

• Good organizational skills and working effectively to deadlines

• Proven ability to manage time and prioritize activities while performing effectively under pressure and employ solution-focused problem solving

• Working knowledge of core business processes (Sales, Marketing, Service, Support)

• Working knowledge of the overall Salesforce platform suite and applications

• Proven success leading customer-facing presentations and engagements

• Able to handle objections, prioritize customer issues and collaborate with manager and colleagues to effectively drive resolution

• Consultative and customer-focused approach and engagement style

• Ability to navigate, escalate, and lead efforts on complex customer requests

Accommodations

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