Research Assistant – Clinical Research

Westat is an employee-owned corporation providing research services to agencies of the U.S. Government, as well as businesses, foundations, and state and local governments. Westats research, technical, and administrative staff of more than 2,000 is located at our headquarters in Rockville, Maryland, near Washington, DC.

Westat is committed to building a diverse workforce and a culture of inclusivity, belonging and equity for all. We believe that our greatest strength draws on the different backgrounds, cultures, perspectives and experiences of our employees.

Job Summary:
Westat is seeking an individual with customer service experience to work on a large, fast-paced research support project for the National Cancer Institute. This position responds to inquiries from the clinical research sites and other stakeholder organizations. Staff work independently and collaboratively with other project staff to provide timely and accurate response per project procedures.

This is a hybrid position in our Rockville, Maryland office with normal service hours of Monday to Friday, 9:00 am to 6:00 pm ET.

Job Responsibilities:

• Respond accurately to phone calls and emails in timeframes outlined in the project procedures.
• Provide accurate and complete documentation of inquiries and resolutions in the issue tracking system.
• Escalate inquiries as necessary to other resources and ensure clients receive timely follow up and resolutions.
• Track and monitor responses to client inquiries and problems.
• Develop and maintain familiarity with project applications, procedures, and business rules.
• Provide support for other project communication activities and review of website content.

• BS or BA Health or Social Science
• Customer service experience (in the same or another field)

• Ability to prioritize multiple tasks and work in a fast-paced area.
• Must be comfortable with using a variety of computer software including MS Office.
• Demonstrated customer service skills.

• Demonstrated communication skills.
• Collaboration with teams, managers and/or clients
• Organization skills, including time management ability.
• Detail oriented.

Westat offers a well-rounded and comprehensive benefits program focused on wellness and work/life balance. Subject to plan requirements, employees may participate in:

• Employee Stock Ownership Plan
• 401(k) Retirement Plan
• Paid Parental Leave
• Vacation Leave (15 days per year)
• Sick Leave (10 days per year)
• Holiday Leave (7 government holidays plus 2 floating holidays)
• Professional Development
• Health Advocate
• Employee Assistance Program
• Travel Accident Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Life and AD&ampD Insurance
• Critical Illness Insurance
• Supplemental Life Insurance
• Flexible Spending Account
• Health Savings Account

This opportunity will be posted for a minimum of 5 days and applications will be accepted on an ongoing basis.

Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity or expression, or any other protected status under applicable law.
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