Registration Specialist Lead

Location Site: Salem Hospital Main Campus

Department: SH ED Access Services

Position Type: Full Time

Start Time: 18:00

Pioneering healthcare since 1896, Salem Health is a top workplace offering highly competitive pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement.

As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind.

We invite you to learn more about our wonderful community: There’s something about Salem, Oregon!

Your Role With Us:

Lead Registration Specialist- ED Access Services

Lead Functions:

This position assists in daily operations of the department in areas of quality assurance review, employee evaluation, candidate selection, employee relations and distribution of work. Lead team members in the Access Services department are responsible for understanding how their functional area fits within the continuum of the Revenue Cycle, and for problem solving up and down stream of their area to provide the best outcomes for our organization and our patients. This role serves as a point of escalation for registrars in need of process, tool, or customer service guidance on complex workflows. This position requires high standards of accuracy and exceptional judgment that exceeds the expectations of patients, visitors, physicians, and Salem Health Hospitals and Clinics.

Registration Specialist Functions:

1. Responsible for courteously admitting and/or registering all patients presented for treatment.

2. Obtains and records in the electronic medical record accurate and complete demographic, guarantor and financial information.

3. Assigns correct medical record, and hospital account record (HAR) numbers providing a database which assures accurate billing and clinical information.

4. Obtains appropriate signatures on all admitting and registration forms that are required including consent for treatment, authorization to bill insurance and accept financial responsibility.

5. Adheres to all regulatory requirements that are part of the registration / check-in workflows.

Total Rewards Offerings:

Salem Healths comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.

• Relocation assistance available for qualified positions
• Full comprehensive medical, dental, and vision plans
• Basic and voluntary life insurance
• Short and long-term disability
• Live Well Wellness Program
• Employee Assistance Program (EAP)
• 401(K) retirement plan with employer contributions.
• Generous paid time off (PTO) accrual and holiday pay
• Onsite fitness center with 24/7 badge access
• Education assistance program
• Public service loan forgiveness (PSLF) eligible employer https://studentaid.gov/
• Food and drink discounts in the cafeteria.
• Impressive discounts offered by Nike, Adidas, Carhartt and others.

Background/Expertise:

Education:

• High school diploma or equivalent required. Some college preferred.

Experience:

• Minimum of two (2) years’ experience in patient registration, medical front office/reception setting required.
• Minimum of one (1) year experience in a lead, supervisor or management position preferred.
• Training experience highly preferred.

Licenses/Certifications/Registrations:

• Certified Healthcare Access Associate (CHAA) certified preferred.

Special Skills, Knowledge and Abilities:

• Proficiency in Microsoft Office solutions including Word, Excel, PowerPoint, Outlook.
  
• Intermediate knowledge of Lean concepts, fundamentals, and philosophy.
  
• Must be able to accurately type a minimum of 40 wpm.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org