Program Support Assistant (OA)

Duties

TELEHEALTH PROGRAM FUNCTIONS- 55%

• Responsible for input of required data into telehealth programs utilizing various VHA databases within and outside of the facility.
• Serves as a key contact for the Telehealth Program by acting as a central point of contact (POC) to answer basic program questions or relay messages for Telehealth Clinical Technicians at various CBOC locations.
• Discusses program areas with the Connected Care Facility Manager, Facility Telehealth Coordinator, and the MyHealtheVet Coordinator or designee to identify and implement remedial action to be taken.
• Collects data that measures the effectiveness of administrative and technical aspects of telehealth programs of the medical center.
• Runs the Action Required report and filters the Non-responder Status report for HT programs and maintains consistent communication with clinicians to clear incomplete visits, incomplete and no status encounters, and incorrect duplicate visits on a regular, ongoing basis.
• Supports the HT nurses in the performance of activities related to the program, including quality improvement processes and the suggestions of performance improvement strategies to program staff.
• Assists management and patient care teams with ensuring that medical records, Telehealth Consults, and documentation relating to Telehealth Programs (HT, CVT, SFT) are completed in a timely fashion.
• Provides administrative support for appropriate telehealth clinic grid set-ups and scheduling manager platforms, and assists the Connected Care Manager and the Facility Telehealth Coordinator with proper telehealth coding and clinic set-up for other services, departments, and care lines across the facility.

• Serves as a contact for patients, medical center staff, Veterans, community agencies, and any others who contact the program office. Answers telephone made to the Connected Care Program and provides required information and assistance, or makes assistance referrals to the appropriate nursing staff members.
• Performs all clerical support duties required by the Connected Care team. Coordinates the prioritization of work to assure that work is completed in a timely manner.
• Performs typing and filing, prepares materials for publication such as pamphlets, certificates, forms, graphs, technical manuals, or comparable items.
• Provides data entry for all programs and documents used or distributed by the HT Team, including but not limited to Vista and MS Office software.
• Prepares and distributes copies of documents and materials used by the Connected Care Program including memorandums, procedure and protocol handouts, teaching documents utilizing MS office for windows.
• Assists with ordering office supplies required for daily operations for the Connected Care Program, specifically the HT program and any associated Telehealth/MHV staff, by assessing staff needs and placing warehouse orders via email. Organizes, maintains, and revises relevant materials, documents, the office SOP binder, and PowerPoint presentations for surveys such as the Commission on Accreditation of Rehabilitation Facilities (CARF), The Joint Commission, (TJC) and other purposes.
• The incumbent maintains calendar of appointments for meetings, conference calls and other various scheduled activities. Schedules conferences, coordinates meetings, and takes minutes of various meetings pertaining to the Connected Care Program or any future assignments or projects. Transcribes minutes in prescribed format for review and approval by the meeting facilitator, and distributes to appropriate staff.
• Performs other duties as assigned.

Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Designated and/or random drug testing may be required
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether youre a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure youre eligible under their policies.

  Documents Accepted:
  

  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (VA)
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  
  Documents Required:
  
  • Resume
  
  Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
  
  Veterans Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
  
  Applications are accepted online. Applying online will allow you to review and track the status of your application.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  All applicants are encouraged to apply online.
  
  To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 03/25/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12320685.
  
  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  
  2. Click Submit My Answers to submit your application package.
  
  NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the M ore Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
  
  To return to an incomplete application , log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

  Agency contact information

  Javay Holmes

  Phone

  (202) 531-6350

  Email

  javay.holmes@va.gov

  Address

  Martinsburg VA Medical Center
  510 Butler Avenue
  Martinsburg, WV 25405
  US

  Next steps

  After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.