Product Specialist

Purpose:

Delta Faucet Company has an excellent opportunity for a customer-focused individual with a strong technical aptitude to join our Customer Solutions team. As a Product Specialist, you will be responsible for researching and responding to product inquiries, typically from our trade and retail customers and agencies that distribute Delta Faucet products. Delta Faucet is looking for an upbeat, ambitious individual who enjoys working as part of a team, isnt afraid to take calculated risks, and enjoys learning something new every single day.

You will be expected to provide a high level of service by communicating via multiple channels including (and not limited to) phone, email, and in-person.

The Product Specialist will help with training activities for Customer Solutions, Contact Centers, and Rep Agencies as needed. You will communicate regularly with these groups by acting as Tier 2 Technical Support for product-related questions. You’ll also be a team member supporting new product development launches.

You will be provided with the tools necessary to expand your working knowledge of our products.

Responsibilities:

• Provide Tier 2 Technical Support to all business partners
• Provide prompt, professional communication with external and internal customers, including Delta’s Contact Center, Rep agencies, sales, marketing, and engineering
• Respond to telephone calls and emails that require product research, both general and technical
• Partner with Product Managers, Engineers, and Sales Managers to help resolve more complex customer issues and concerns
• Monitor all communication channels to ensure proper follow-up is done to resolve inquiries promptly
• Ask qualifying questions to identify customer needs
• Fully answer, and anticipate, the needs of our customers to prevent repeat communications
• Address customer dissatisfaction with care, perseverance, and concern
• Handle multiple tasks and make business decisions with little supervision
• When faced with dynamic decision-making, respond positively
• Strong desire to learn about past, present, and future products
• Attend cross-functional meetings as needed to support company initiatives
• Other tasks and projects as assigned

Education and Experience:

• High School diploma required
• Bachelor’s degree from a 4-year college or university preferred
• 3+ years of customer service experience, or equivalent combination of education and experience
• Prior experience working with plumbing products required
• Experienced knowledge of Delta’s product lines desired
• Systems proficiency (SAP, Salesforce, and MS Office)

At Delta Faucet Company, we view diversity as a mosaic of thoughts and perspectives that come from people’s varied cultural backgrounds, experiences, education, career paths and other influences that make each of us unique. For us, inclusion means welcoming differing opinions, collaborating, allowing people to come to work as who they are and recognizing everyone’s contributions. We know that in a diverse, inclusive company, ideas flow freely, all voices are heard and all perspectives are valued. Delta Faucet Company continuously strives to be this kind of organization. Diversity and Inclusion (D&ampI) supports our inherent values, makes us more relevant to customers and consumers and inspires innovation. It is not a goal or a program it is a vital ingredient in our formula for success and a key to our future growth.

Company: Delta Faucet Company

Delta Faucet Company (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English &amp Spanish

E-verify Right to Work Poster: English , Spanish