Patient Services Representative, Wound Healing & Hyperbaric Medicine (Full-time)
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Job Summary:
What makes a great PSR? Would YOU make a great PSR?
Do you have an innate sense of empathy? Experience in customer service? A talented PSR can come from a variety of previous experiences from medical office, to teaching, to retail, direct patient care, and many other roles.
MaineGeneral Health PSRs often have a variety of roles and responsibilities. Your day will never be boring! You will schedule appointments, collect insurance information, maintain patient records, and facilitate communication, often acting as a liaison between different healthcare providers such as the doctor and the lab. Acting in this capacity requires a wide range of skills, including computer proficiency, multitasking, and the ability to work independently. Job Description: The Work:
Do you have an innate sense of empathy? Experience in customer service? A talented PSR can come from a variety of previous experiences from medical office, to teaching, to retail, direct patient care, and many other roles.
MaineGeneral Health PSRs often have a variety of roles and responsibilities. Your day will never be boring! You will schedule appointments, collect insurance information, maintain patient records, and facilitate communication, often acting as a liaison between different healthcare providers such as the doctor and the lab. Acting in this capacity requires a wide range of skills, including computer proficiency, multitasking, and the ability to work independently. Job Description: The Work:
- Greets patients, answers phones, and performs clerical duties as needed to support clinical departments
- Schedules appointment times using computerized scheduling programs
- Verifies insurance benefits and may obtain precertification/authorization as necessary.
- Determines and accepts required payments, including co-pays and deductibles, and/or refers to financial counselors for follow-up
- Ensures that all necessary demographic, billing, and clinical information is obtained and entered into the registration system with timeliness and accuracy
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite
- Excellent interpersonal, written/verbal communication, and support skills
- Ability to be flexible and shift priorities quickly
- Strong attention to detail
- We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
- Employees have access to industry-leading leave for new parents.
- A generous earned time plan is offered to all employees – We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
- An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
- Tuition Reimbursement is available to all employees to further develop skills and career.
- We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
- Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
- We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.