Patient Service Representative – Check In/Check Out

Scripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians.

At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.

You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.

As a Patient Service Representative, you will be a part of the Check In/Check Out department at our Scripps Clinic Torrey Pines. The ideal candidate will thrive in a high patient volume environment and enjoy assisting with the patient check in process, scheduling appointments, and answering incoming calls. You will experience the pride and support of being a member of an outstanding team where we share a culture of providing excellent care to our patients and each other. Youll be creating a positive Scripps Health experience for our patients while being responsible for the following:

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, payment collection, document collection and arrival/check-in functions.
• Responding to customer billing and payment inquires.
• Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification updating or confirming demographic and insurance information on every patient ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit collecting patient payment responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Escalating billing inquiries as needed.
• Accurately scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, performing Key User duties with minimal errors.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.

This is a benefitted Full Time, Day Shift position with a Monday – Friday schedule from 8AM – 5PM, located in Torrey Pines/La Jolla.

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills innovative with ability to identify and solve problems.

Preferred Qualifications:

• 1 year of experience in a customer service or healthcare/medical office environment preferred.
• Experience with Epic.
• Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRGs, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.