Patient Care Coordinator

We are looking for a DILIGENT and DRIVEN individual to join our talented Patient Care Coordinator team!

Do you excel in a fast-paced environment where you communicate and help others? Do you want to join a team where you are supported to reach your full potential and be able to have fun at work? We’d love to talk to you!

Our Patient Care Coordinators act as the face of Rivertown Dental by being the team that greets our patients as they walk in the door. Youll enjoy a fast-paced environment that will utilize your critical thinking and problem solving skills to schedule appointments for our Doctors and Dental Hygienists, answer questions that patients have, handle billing/insurance information, review financial statements and more! The successful candidate will have, but not limited to, professional phone and in-person etiquette, the ability to work independently and on a team, and have moderate to advanced technological skills to work in cloud based programs.

Responsibilities and Duties (including but not limited to):

• Primary focus: offer exceptional care to each person engaging with our office.
• Monitors the schedule continuously and ensures all time slots are full at all times and clinicians time use is efficient.
• Ensures every patient leaves the office with at least one appointment scheduled.
• Greets and welcomes patients by name to the practice.
• Ensure HIPAA protocols are followed.
• Assists patients in navigating their financial, scheduling, and treatment questions.
• Provides clear and caring communication to every patient, including following up in a timely manner to emails, texts, and other messages.
• Updates patient records and ensures accurate patient information and documentation of recent treatments, procedures, and payments.
• Understands ledgers and records payments to the patient ledger with accuracy.
• Presents treatment plans and offers the RTD financing options.
• Coordinates the referral process.
• Performs basic insurance related functions including: accurately send claims and all attachments needed, accurately explain a basic insurance break down to a patient, and accurately break down a ledger and know where balances are coming from
• Communicates with insurance providers to determine if patients are required to make co-payments.
• Performs general office duties photocopying, filing and faxing.
• Organizes, cleans, and maintains patient waiting areas as well as front-desk areas.
• Maintains the functioning of Admin area equipment.
• Engages in actively learning all new and existing software
• To ensure all essential tasks can be accomplished, any additional duty needs clearance from the Office Operations Coordinator.

• Must be 18 years of age or older
• High School diploma or equivalent required
• One (1)+ year of customer service experience required experience related to receptionist/front desk/scheduling preferred
• Moderate to advanced math skills with previous knowledge in finance, billing, accounts payable or similar preferred.
• Caring at the core, trustworthy, and dedicated to your profession
• Detail oriented, able to multitask and effectively manage time in a fluid daily schedule
• Friendly demeanor and genuine interest in helping others

Prior experience in the dental industry is not required We will train the right fit for our team!