Park Guide (Spanish Speaking)

Duties

MAJOR DUTIES:

• Using a pre-developed outline provided by the supervisor, present public interpretation and education talks, guided walks, and demonstrations using principles of the NPS thematic interpretation model through topic research, familiarity with and creative use of delivery techniques.
• Educate, interpret, and inform visitors about resources, conservation, laws, and regulations.
• Provide informal interpretation and orientation for park guests within the recreation area and in gateway communities. Answer visitor questions by phone, email, and on social media.
• Perform daily Visitor Center operations (opening/closing) and cooperating association (park store) duties to include daily park store operations and serving as a cashier for sales.
• Actively promote the safety of park visitors and stewardship of park resources in all interactions (with a particular focus on water safety and heat safety). Serve as the initial contact for accident reporting and reporting to dispatch needs for emergency assistance.
• Fee collection duties.

Requirements

Conditions of Employment

• U.S. Citizenship required.
• Appointment subject to background investigation and favorable adjudication.
• Meet Selective Service Registration Act requirement for males.
• Complete the initial online assessment and USAHire Assessment, if required.
• Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
• Any individual who is currently holding, or has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet time-in-grade requirements (must have served 52 weeks at the next lower grade or equivalent in the Federal service). Time-in-grade requirements must be met by the closing date of this announcement. Time-In-Grade requirements also apply to former Federal civilian employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
• You will be required to operate a government (or private) motor vehicle as part of your official duties a valid drivers license is required. You will be required to submit a Motor Vehicle Operators License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that disclose all valid drivers licenses, whether current or past, possessed by you.
• You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
• You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
• If you are a new employee in the Federal government, you will be required to complete a one-year probationary period.
• You may be required to travel overnight away from home up to about 4 nights per month. You must obtain a government charge card for travel purposes.
• You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether youre a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure youre eligible under their policies.

  The following documents are required and must be submitted by 11:59 PM (EST) on 05/17/2024:

  • Resume which includes a list of all significant jobs held and duties performed, with dates specified in month and year format, and, indicate hours worked per week. If military or civilian, please include your rank and/or grade.
  • A complete Occupational Questionnaire and USA Hire Assessment
  • Other Supporting Documents , if applicable, such as:
    • Veterans Preference Documentation:
      • If you are a Discharged, Non-Disabled Veteran , you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you dont have your DD-214, you may request it after discharge from the National Archives.
      • If you are a veteran within 120 days of discharge , you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, &amp 6) dated within 120 days of your separation.
      • If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran , you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.
    • If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
  • Documentation that you meet Selective Factors. Resume needs to include information regarding your Spanish fluency or Transcripts need to be submitted showing a degree earned in Spanish as stated in the qualifications section.
  • College transcripts, if qualifying based on education.
  • Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.
  Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials – you must remove your image from any badges, licenses, etc.
  
  Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agencys staffing offices.

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments, and required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. You must provide documentation to support your claim for each eligibility selected. Please review the required documentation listed in the eligibilities language to ensure you submit the appropriate information. Note: You will only be marked eligible for those eligibilities that you selected and provided the appropriate supporting documentation. The application process is as follows:

  • Click the Apply Online button.
  • Answer the questions presented in the application and attach all necessary supporting documentation. To PREVIEW the application questionnaire, select the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12401887
  • Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
  • If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click track this application to return to your assessment completion notice.
  • Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
  • Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
  • Set aside at least 3 hours to take the USA Hire assessments however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
  • Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
  For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources: https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_Assessments.
  
  To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application . This option will no longer be available once the announcement has closed.
  
  To view the announcement status or your application status : Click on this: https://www.usajobs.gov/Help/how-to/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

  Agency contact information

  Kelli Ward

  Phone

  360-797-8358

  Email

  kelli_ward@nps.gov

  Address

  Lake Mead National Recreation Area
  601 Nevada Way
  Boulder City, NV 89005
  US

  Next steps

  Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful. If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview. You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.
  

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

Open to all U.S. Citizens, CTAP and ICTAP eligibles.